Customer Training Manager
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Job Description
Customer Training Manager enhancing the workout experience for real people. Supporting EGYM customers by educating their internal teams on how to leverage EGYM products.
Responsibilities:
- support the sales, implementation, and customer support teams by developing a successful training and implementation strategy for EGYM products (the EGYM ecosystem)
- evaluate, develop, and execute scalable training material and programs to promote and support growth in the North American market
- prepare product training and implementation materials and coach customer leadership and facility staff on-site
- collaborate with the sales and events teams to provide support with events, demonstrations, trade shows, concept training courses and training events
- collaborate with the Eduportal and Content Management teams to create, deliver, and manage up to date elearning content
- prepare and provide remote training sessions (via phone and video conferencing) with all levels of a customer organization
- assess the impact of each training session for performance and customer satisfaction
- provide Training Department analytics and report information to the Customer Success Department
- provide internal and external training recaps to appropriate colleagues and identify opportunities for improvement of training delivery
Requirements:
- at least two years of experience as a Certified Personal Trainer, Physical Therapist, Exercise Physiologist, Athletic Trainer, or similar experience within the fitness industry
- hands-on experience in developing and managing a curriculum, interactive learning activities and Learning Management Software
- a current Personal Training Certification is a plus
- excellent verbal and written communication skills
- solid time management, prioritization, coaching and presentation skills
- organized, highly motivated, results driven individual with a desire to drive customer satisfaction and success
- history of working well with colleagues and other departments while being flexible and resourceful in a fast-paced environment
- OK with traveling up to 75% of the time.
Benefits:
- health, dental, and vision insurance
- 401k with company match
- monthly wellness
- internet stipend
- 14 paid holidays per year
- PTO
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