Software Training Consultant II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Software training consultant leading Cybersecurity and BCDR education for ConnectWise’s business-management software partners. Designing training content, workshops, webinars, and documentation to improve product adoption.
Responsibilities:
- Lead the design and delivery of online and in-person educational content for ConnectWise products, focusing on Cybersecurity and Business Continuity & Disaster Recovery (BCDR) solutions
- Establish operational plans for the Software Training team
- Develop and implement products, processes, standards, and operational plans
- Support Technical Training teams
- Serve as a subject matter expert for Cybersecurity and BCDR-focused training initiatives
- Create and update educational assets, instructional content, and documentation
- Prepare and deliver workshops in the office, user group meetings, and national events
- Create and present informative, interactive webinars for internal and external audiences
- Assist with consulting engagements and documentation content creation
- Use tools to facilitate partner learning and product adoption through ConnectWise University
- Review and maintain technical documentation and training content for Cybersecurity and BCDR solutions
- Resolve or coordinate resolution of complex problems
- Collaborate with cross-functional teams to keep educational information and materials current
Requirements:
- Ability to manage large projects and processes independently with limited supervision
- Recognized expert in applicable work area
- Strong knowledge of Cybersecurity concepts, solutions, and industry best practices
- Experience with Business Continuity & Disaster Recovery (BCDR) concepts and technologies preferred
- Ability to situationally adapt and understand new technology/processes according to business and partner requirements
- Professional presence suitable for meetings, email, and internal and external-facing events
- Strong presentation and facilitation skills
- Strong written and verbal communication skills
- Strong analytical and problem-solving skills, with ability to synthesize information for technical and non-technical audiences
- Ability to work constructively and independently in a fast-paced, multi-tasking environment
- Ability to interact positively and openly with peers, leadership, and external business contacts
- Bachelor's degree in a related field or equivalent business experience
- 7+ years of relevant experience preferred
- Experience delivering technical training, creating instructional content, or educating customers and partners on technology solutions
- Background in Cybersecurity, Information Security, Managed Security Services, BCDR, or related technologies strongly preferred
- MSP industry experience preferred but not required
Benefits:
- Travel approximately 2-3 weeks annually for partner events, training workshops, conferences, and other company-related meetings
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions and/or receive other benefits and privileges of employment
Similar Jobs
Training Manager
Training Manager leading curriculum, trainer readiness, and learning effectiveness for Centene Pharmacy Services. Supporting healthcare access through scalable employee training programs.
Content Training Specialist
FAN curriculum specialist developing trainer-led and asynchronous learning materials for Erikson Institute’s early childhood development programs. Supporting training delivery, educational technology, videos, and learning modules.
Senior eLearning Developer
Senior eLearning Developer creating interactive FAA and government training with Storyline 360 and Rise 360. Transforming technical content into accessible, engaging adult learning experiences.
Workforce Development Learning Partner
Workforce development leader designing and facilitating training for MasTec Renewables’ solar, wind, and battery-storage construction teams. Improving facilitator capability, learning programs, and field performance.
Senior Manager, Learning & Development
Senior Learning & Development Manager scaling AI-enabled learning infrastructure and leadership programs. Supporting Agero’s digital driver-assistance services business through analytics-driven capability development.
Hub Training Coordinator, Bilingual
Training Coordinator preparing volunteers and staff responders for CAMH’s Canada-wide 9-8-8 suicide crisis helpline. Delivering training, coaching trainees, and assessing crisis-intervention skills.
GTM Enablement Specialist
GTM Enablement Specialist turning data, AI, and competitive intelligence into tools and training. Improving Sales and Account Management performance for Revinate’s hotel data platform.
Enterprise Systems Enablement Lead
Enterprise Systems Enablement Lead modernising Salesforce and connected platforms for One New Zealand’s business customers and sales teams. Leading four specialists and governing technology transformation, backlog and operational readiness.
C&C Training Manager, Instructor
GE Vernova training manager designing curricula, competency systems, and onboarding for construction and commissioning teams. Delivering training and readiness programs across global project operations.
RAS Training Specialist
Remote RAS Training Specialist training clinical and commercial teams on Medtronic robotic-assisted surgery technologies. Delivering technical education, workshops, assessments, and competitive-readiness programs.
Commercial Enablement Manager
Commercial Enablement Manager shaping enablement, partner readiness, and events for European privacy and trusted-data software brands. Improving pipeline, conversion, retention, and cross-sell across three portfolios.
Salesforce CRM Strategy – Enablement Manager
Salesforce CRM manager driving strategy, adoption, governance, and innovation for Conduent’s mission-critical services. Improving commercial processes, forecasting, data quality, and sales productivity.
Instructional Designer
Instructional Designer developing AI-enhanced Canvas courses for SFBU’s Pro+ degree programs. Designing assessments, accessibility, course QA, and faculty learning support.
Traveling Field Training Manager – Solar Operations & Maintenance
Traveling Field Training Manager training utility-scale solar technicians for Silicon Ranch’s renewable energy operations. Delivering field instruction, competency assessments, and safety-focused maintenance training across the southeastern United States.
Senior Consultant, Organizational Change Management
OCM Senior Consultant supporting Medicaid agencies and enterprise system transformations through BerryDunn consulting. Leading change-management activities, deliverables, stakeholder engagement, and project coordination.
Workforce Development Consultant – Mining
Workforce Development Consultant advising WIL’s applied workforce research on critical-minerals mining jobs, skills, and credentials. Mapping labor demand and designing training pathways with colleges and employers.
Policy Advisor – Workforce Development
Policy Advisor analyzing state and regional education-to-workforce policy for WIL, an applied workforce research initiative. Recommending practical reforms, policy strategies, and outcome measures.
Training Consultant – Temporary
Consultor de Treinamento capacitando equipes de concessionárias automotivas da MSX. Aplicando treinamentos e apoiando a implantação de processos, sistemas e boas práticas em campo.
Training Consultant – Temporary
Consultor de treinamento capacitando concessionárias automotivas da MSX em processos, sistemas e rotinas operacionais. Desenvolvendo materiais, aplicando treinamentos e acompanhando a implantação em campo.
Senior Manager, Learning and Development – Assurance
Learning and development leader building technical and functional training strategy for Baker Tilly’s Assurance practice. Managing curriculum, teams, operations, and performance-focused learning programs.