Hub Training Coordinator, Bilingual
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Training Coordinator preparing volunteers and staff responders for CAMH’s Canada-wide 9-8-8 suicide crisis helpline. Delivering training, coaching trainees, and assessing crisis-intervention skills.
Responsibilities:
- Deliver training sessions to volunteers and staff responders using effective facilitation techniques
- Provide ongoing support and guidance to trainees, addressing questions, concerns, well-being, and challenges
- Foster a safe, positive, and inclusive learning environment
- Support intake from application submission through candidate selection, interviews, and training commencement
- Manage trainee files and progress-tracking documents
- Assign mentoring shifts and schedule role-plays and technical overviews
- Review trainees’ homework, LMS submissions, and mentoring-shift contact reports
- Stay current on crisis intervention and suicide prevention best practices and trends
- Coordinate with the training team to ensure consistency in training content and delivery
- Participate in team meetings
- Improve training materials and processes using feedback and evaluation results
- Monitor trainee performance, provide timely feedback, and assess crisis intervention and suicide safety assessment proficiency
- Coordinate training, continuing education, and professional development opportunities for responders and supervisors
- Participate in a weekly coordinator on-call rotation
- Ensure adherence to program standards, policies, procedures, and guidelines
- Support CAMH and 9-8-8 training and program delivery
- Perform other assigned duties
Requirements:
- Post-secondary degree in a related field
- Minimum 2 years of Crisis/distress centre experience: 1 year as a responder and 1 year as a supervisor
- Sound knowledge of crisis intervention principles and skills
- Knowledge of best practices in suicide prevention
- Ability to remain calm under pressure
- Empathy, flexibility, and adaptability
- Excellent listening and communication skills in English
- Collaborative approach and ability to work as part of a team
- Ability to work with individuals from diverse ethno-racial and cultural backgrounds, teams, and stakeholders
- High levels of sensitivity and diplomacy
- Strong interpersonal skills
- Reliability and flexibility to work various shifts
- Strict adherence to confidentiality policies
- Dedicated, private workspace within the home
- Secure internet access
Benefits:
- Extended health and dental coverage
- HOOPP defined benefit pension plan
- Paid vacation
- Paid sick leave
- Professional development opportunities
- Job stability
- Career development
- Dedicated, private workspace within the home
- Secure internet access
Similar Jobs
GTM Enablement Specialist
GTM Enablement Specialist turning data, AI, and competitive intelligence into tools and training. Improving Sales and Account Management performance for Revinate’s hotel data platform.
Enterprise Systems Enablement Lead
Enterprise Systems Enablement Lead modernising Salesforce and connected platforms for One New Zealand’s business customers and sales teams. Leading four specialists and governing technology transformation, backlog and operational readiness.
C&C Training Manager, Instructor
GE Vernova training manager designing curricula, competency systems, and onboarding for construction and commissioning teams. Delivering training and readiness programs across global project operations.
RAS Training Specialist
Remote RAS Training Specialist training clinical and commercial teams on Medtronic robotic-assisted surgery technologies. Delivering technical education, workshops, assessments, and competitive-readiness programs.
Commercial Enablement Manager
Commercial Enablement Manager shaping enablement, partner readiness, and events for European privacy and trusted-data software brands. Improving pipeline, conversion, retention, and cross-sell across three portfolios.
Salesforce CRM Strategy – Enablement Manager
Salesforce CRM manager driving strategy, adoption, governance, and innovation for Conduent’s mission-critical services. Improving commercial processes, forecasting, data quality, and sales productivity.
Instructional Designer
Instructional Designer developing AI-enhanced Canvas courses for SFBU’s Pro+ degree programs. Designing assessments, accessibility, course QA, and faculty learning support.
Traveling Field Training Manager – Solar Operations & Maintenance
Traveling Field Training Manager training utility-scale solar technicians for Silicon Ranch’s renewable energy operations. Delivering field instruction, competency assessments, and safety-focused maintenance training across the southeastern United States.
Senior Consultant, Organizational Change Management
OCM Senior Consultant supporting Medicaid agencies and enterprise system transformations through BerryDunn consulting. Leading change-management activities, deliverables, stakeholder engagement, and project coordination.
Workforce Development Consultant – Mining
Workforce Development Consultant advising WIL’s applied workforce research on critical-minerals mining jobs, skills, and credentials. Mapping labor demand and designing training pathways with colleges and employers.
Policy Advisor – Workforce Development
Policy Advisor analyzing state and regional education-to-workforce policy for WIL, an applied workforce research initiative. Recommending practical reforms, policy strategies, and outcome measures.
Training Consultant – Temporary
Consultor de Treinamento capacitando equipes de concessionárias automotivas da MSX. Aplicando treinamentos e apoiando a implantação de processos, sistemas e boas práticas em campo.
Training Consultant – Temporary
Consultor de treinamento capacitando concessionárias automotivas da MSX em processos, sistemas e rotinas operacionais. Desenvolvendo materiais, aplicando treinamentos e acompanhando a implantação em campo.
Senior Manager, Learning and Development – Assurance
Learning and development leader building technical and functional training strategy for Baker Tilly’s Assurance practice. Managing curriculum, teams, operations, and performance-focused learning programs.
Organizational Development Analyst
Organizational Development Analyst supporting VIAVI’s global learning programs. Coordinating training content, events, metrics, and Workday Learning administration for Operations.
Learning & Development Trainer
Remote USA L&D Trainer delivering Empower mortgage software training to clients through implementation and go-live. Developing training materials, knowledge articles, and train-the-trainer sessions.
Training Coordinator, Healthcare
Remote Training Coordinator managing employee training schedules, records, reporting, and progress for EXL Health’s healthcare consulting business.
Training Manager
Training Manager leading clinical and coding training for EXL’s healthcare Payment Integrity Services. Developing trainers, improving learner outcomes, and aligning training with operational goals.
Instructional Design Specialist
Instructional Design Specialist creating training programs and materials for The UPS Store’s 5,500+ retail shipping, postal, printing, and business service centers. Managing instructional design, LMS content, and learning evaluations.
Senior Safety & Training Coordinator
Senior Safety & Training Coordinator overseeing MSHA-compliant safety, training, and risk systems. Supporting underground gold mining operations at Northern Star’s remote Pogo camp in Alaska.