Dutch-Speaking Customer Advisor
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Job Description
Dutch-speaking customer advisor supporting account holders and merchants for a global online payments platform. Handling multichannel queries about transactions, wallets, accounts, and platform security remotely from Portugal.
Responsibilities:
- Manage incoming phone calls, emails, and live chat inquiries from Dutch account holders
- Provide clear and secure solutions for customer queries
- Guide users through digital wallet capabilities, transaction logs, account settings, and online platform tools
- Log, update, and track customer communications, case records, and follow-ups in the CRM
- Collaborate with regional helpdesks, risk management, and back-office technical departments
- Resolve escalated financial cases promptly
- Represent a premier financial technology brand with professionalism, trust, and accuracy
Requirements:
- Fluent C1/C2 Dutch, written and verbal
- Strong B2 professional proficiency in English
- Current residence in Portugal with full working rights
- Active NIF and NISS numbers
- Quiet home workspace with fast, dependable internet connection
- Previous background in customer care, financial operations, contact centers, or e-commerce preferred
- Fintech experience is a strong plus
- Active listening skills, natural empathy, and ability to multitask across software platforms
- Strong attention to detail and sound emotional intelligence
Benefits:
- €80 gross/month attendance bonus
- €7.63 net/day meal allowance on a dedicated meal card
- 100% remote flexibility within mainland Portugal or the islands
- Complete professional hardware setup shipped to the employee (PC, headset, and secure access devices)
- Fully paid initial training program
- Inclusive team environment
- Clear career development paths
- Wellness initiatives
- Fixed Monday–Friday schedule, 08:00–17:00, with weekends off
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