Dutch-Speaking Customer Advisor
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Job Description
Dutch-speaking customer advisor supporting fintech and online payments clients remotely in Portugal. Handling transactions, account navigation, disputes, security, and CRM case management.
Responsibilities:
- Process and resolve inbound inquiries from Dutch users via phone, email, and live messaging
- Guide account holders through digital security protocols, transaction records, and platform functionalities
- Document, track, and update customer requests and case statuses in the internal CRM software
- Collaborate with fraud risk teams and technical operations on complex customer issues
- Maintain professional courtesy and clear communication aligned with a leading financial technology brand
- Represent a financial technology and payment processing platform for Dutch-speaking clients
Requirements:
- Fluent C1/C2 proficiency in Dutch, written and spoken
- B2 working proficiency in English
- Must currently reside in Portugal
- Active NIF and NISS
- Complete legal work eligibility in Portugal
- Dedicated home working space with a fast and reliable internet connection
- Background in customer care, financial support desks, or e-commerce
- Fintech exposure is a plus
- Genuine empathy and sharp active listening
- Ability to handle multiple software tools simultaneously
- Strong attention to detail
- Sound emotional intelligence
Benefits:
- €80 gross/month attendance bonus
- €7.63 net/day meal allowance issued on a dedicated meal voucher card
- Fixed Monday to Friday schedule, 08:00 to 17:00, with no shift rotation and weekends free
- 100% remote work flexibility from any region within Portugal
- Full IT hardware package shipped to the home, including a corporate computer, noise-canceling headset, and security devices
- Fully paid initial training program
- Structured internal growth opportunities
- Supportive international work culture
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