Data Analyst – Retail Billing
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Job Description
Experienced utility billing analyst at Inivos specializing in utility billing, auditing, and data management. Responsible for client billing processes and ensuring compliance with market standards.
Responsibilities:
- Ensure overnight bill runs are accurately completed, with invoices analyzed and distributed, and any exceptions identified and resolved in line with the Billing Operational Plan.
- Ensure customer enquiries are resolved promptly with effective solutions that balance the needs of both the retailer and the customer, while meeting all defined service level requirements.
- Ensure all Meter Data processes are correctly followed, and any data anomalies are identified and resolved in accordance with retailer service definitions and relevant market standards.
- Ensure both payment and market transfer processes are managed effectively and in compliance with the retailer’s service definitions and operational standards.
- Manage Life Support and market compliance processes in accordance with the latest market compliance guidelines.
- Make sure network invoices are examined and processed in line with the approved procedures.
- Make sure process documents and process mapping documents are created, reviewed, and updated to reflect the current processes.
- Coordinating with both internal and external teams, supporting business outcomes, and serving as a subject matter expert to offer guidance on system enhancements, conducting user acceptance testing, and managing tariffs.
- Prepare daily reports on client portfolio billing data, ensuring accuracy and visibility of key billing metrics.
- Implement proactive data solutions to improve billing accuracy and operational efficiency.
- Support settlement reconciliation activities to ensure reconciliation targets are achieved.
- Identify and resolve billing and settlement discrepancies to reduce revenue loss and maximise dispute resolutions.
- Ensure settlement environmental management activities comply with relevant market standards and regulatory requirements.
Requirements:
- Bachelors degree/ HND in a relevant field.
- A minimum of 5 years’ proven analysis experience in a similar role
- Advanced Excel skills & data management capabilities
- Intermediate knowledge of databases and SQL queries.
- Comfortable working through ambiguity
- Fast learner who can think on their feet
- Flexibility to work on Australian hours when required.
- Competent time management skills with a demonstrated ability to work autonomously
- Outstanding presentation, negotiation and influencing skills that will build strong relationships with our clients and their team
- Exceptional attention-to-detail and a drive for results
- Ability to think outside-the-box; and Self-motivated, well disciplined, task focused with a strong sense of timeliness and an ability to develop these characteristics in others.
- Achievement-oriented: enjoys taking on challenges, even if they might fail.
- Detail-oriented: would rather focus on the details of work than the bigger picture
- Adaptable/flexible: enjoys doing work that requires frequent shifts in direction
- Dependable: more reliable than spontaneous Responsibilities
Benefits:
- Competitive compensation.
- Recognition & appreciation.
- Training & certifications funded.
- International exposure.
- Open work culture.
- Recreational activities and events.
- Medical & Insurance eligibility upon confirmation.**
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