Data Exchange Analyst
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Job Description
Data Exchange Analyst supporting EDI/API eligibility connections for Guardian’s insurance customers and administrators. Troubleshooting data issues, testing files, and coordinating solutions between business teams, IT, and vendors.
Responsibilities:
- Support customers and third-party administrators with implementation, testing, and support of inbound data connections
- Troubleshoot transmission or formatting issues for external customers and internal processing areas
- Act as liaison between the business community and IT
- Supply technology vendors and plan holders with plan-specific requirements based on Guardian’s internal systems and standard formats
- Understand vendor and plan-holder data capabilities and provide solutions for nonstandard situations and formats
- Respond to internal and external inquiries regarding connections
- Perform thorough user acceptance testing of inbound eligibility files
- Provide best-in-class customer service through customers’ preferred channels
- Handle complex calls requiring leadership through difficult technical data issues
- Attend training, job sharing, mentoring, and networking activities
- Maintain procedural guidelines and report system-related problems
- Participate in team meetings and assist team members to meet deadlines and customer expectations
- Report to the GBO Team Leader, who reports to the GBO Director
Requirements:
- Experience working with HIPAA data files
- Strong computer skills: Text Pad or other EDI file viewing application and MS Excel
- Strong ability to manipulate data files to create output in various formats
- Flexibility in handling multiple tasks, changing priorities, and tight deadlines
- Excellent oral and written communication skills
- Demonstrated analytical skills
- Ability to function in a team environment and build strong working relationships
- High School or equivalent required
- College degree preferred
- Experience working in the insurance industry preferred
- Legally authorized to work in the United States without employer sponsorship now or in the future
- Approximately 10% travel may be required
Benefits:
- Skill-building opportunities
- Leadership development
- Philanthropic opportunities
- Contemporary, supportive, flexible, and inclusive benefits and resources
- Reasonable accommodations for disabilities, pregnancy, childbirth, or related medical conditions
- Annual, sales, or other incentive compensation may be available
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