Deal Desk Analyst
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Job Description
Deal Desk Analyst at Five9 supporting sales processes across multiple departments. Liaising between sales and stakeholders to ensure effective deal structuring and order fulfillment.
Responsibilities:
- Act as a sales-facing subject matter expert on process, policy, and pricing related matters
- Assist sales teams in creating and positioning complex orders
- Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.)
- Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields
- Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders
- Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
- Ability to read and interpret business terms and conditions
- Act as a system power user for all SFDC and answer questions before escalating for assistance
- Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes
- Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
- Active involvement and support for special projects as needed
- Help ensure Best Practices are being implemented
Requirements:
- Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
- Excellent communications skills both verbal and written
- Solid knowledge of sales processes and methodologies
- Strong attention to detail, highly organized with the ability to manage multi-tasks effectively
- Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes
- Proficiency in Salesforce.com and CPQ tools
- Experience working in a fast-changing environment that requires results-oriented decision making. Out of the box thinker and ability to think creatively to solve problems.
Benefits:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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