Defined Contribution Client Success Manager
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Job Description
DC Client Success Manager overseeing daily operational performance for assigned clients while collaborating with support teams in a virtual setting.
Responsibilities:
- Oversee daily operational performance for assigned clients and operations teams
- Collaborate with support areas like customer care and technology, serving as the main client contact
- Support the Senior Client Manager/Client Leader in delivering high-quality solutions
- Utilize effective client communication skills
- Address questions related to unique situations, participant inquiries, client escalations and requirements
- Manage the operations of a client team through developing talent and delegating work
- Communicate regularly with clients on all aspects of daily operations
- Driving stable and consistent delivery from internal and external partners
- Using data to influence standardization and process innovation
- Managing defined contribution plans and understanding their effect on clients and participants
Requirements:
- 3+ years in Defined Contribution
- Be knowledgeable of Defined Contribution recordkeeping systems
- Be an effective communicator and use influencing skills on domain and technical matters
- Proven analytical abilities and attention to detail when working with complex data
- Be solutions oriented and have ability to report data to stakeholders
- Management and organizational skills with ability to adapt to change
- Experience coaching and leveraging work through others
Benefits:
- health, dental and vision coverages starting Day One
- wellbeing programs
- retirement plans with contribution matching
- generous time off
- parental leave
- continuing education
- career growth opportunities
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