Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager ensuring customer outcomes with Conveo’s AI research platform. Building relationships, driving expansion, and guiding product adoption with global clients.
Responsibilities:
- Own customer outcomes end-to-end
- Lead customers from a signed deal or pilot through onboarding and early wins.
- Define success plans tied to measurable business impact and value.
- Run check-ins and QBRs that connect Conveo usage to real decisions.
- Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
- Build strong relationships with key stakeholders across research, marketing, and product teams.
- Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed.
- Spend meaningful time with clients in person to build trust and long-term relationships.
- Help clients shine internally with clear insights, narratives, and outcomes.
- Design and lead high-quality pilots and rollouts that clearly demonstrate value.
- Guide best practices around recruitment, topic guides, and analysis workflows.
- Help customers scale from single team usage to multi-team and multi-market adoption.
- Develop a deep understanding of customer orgs, decision makers, and internal dynamics.
- Partner with Sales on renewals and upsells and shape expansion opportunities.
- Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM.
- Surface friction that impacts retention and growth, and help prioritize fixes.
- Maintain clean customer context in CRM and internal tools.
- Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.
Requirements:
- Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.
- Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.
- High energy, strong sense of ownership, and bias toward action in fast-moving environments.
- Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders.
Benefits:
- Competitive compensation with meaningful equity upside
- Opportunities to travel globally and build real relationships with customers shaping the future
- A culture built on taste, speed, ownership, and ambition
Similar Jobs
Customer Success Manager, Regional
Customer Success Manager at Flock focuses on delivering value to strategic customers in community safety technology. Engages clients to ensure product understanding and success in usage.
Customer Success Manager
Customer Success Manager at Wordly, an AI startup, ensuring customer satisfaction and relationship building. Focus on customer health, trends, and optimizing product use.
Customer Success Manager
Customer Success Manager driving successful deployments for PAXAFE’s pharmaceutical logistics platform, managing complex integrations and ensuring operational efficiency across stakeholders.
Customer Success Manager
Customer Success Manager ensuring value and growth for OPTEL clients by managing relationships and driving revenue. Engage with customers to optimize their operations and outcomes through our solutions.
Customer Success Specialist
Customer Success Specialist at GovSpend responsible for customer support and training via outreach. Aiming to enhance customer engagement and platform adoption in the public sector.
Customer Success Manager
Customer Success Manager leading implementations and ensuring customer satisfaction for AI solutions in life sciences. Collaborating with teams to drive retention and identify growth opportunities.
Client Engagement Manager
Client Engagement Manager at Monotype leading client engagements and ensuring delivery alignment with their needs. Collaborating with Sales, internal teams, and managing account health for major branding projects.
Client Success Specialist
Client Success Specialist handling client onboarding and account management for Ascension Business Solutions. Ensuring effective communication and alignment between clients and Virtual Assistants.
Client Success Associate
Client Success Associate ensuring contract management and client satisfaction for Ascend Technologies. Supporting the CSX team in operations and data processing with a focus on client needs.
Senior Customer Success Manager
Customer Success Manager at Nsight Health managing strategic customer accounts with a focus on retention and growth. Leading complex client conversations and using data for measurable outcomes.
CRM Admin Intern
CRM Admin Intern managing customer relationships at Abhyaz remotely. Engaging in core CRM functions and providing support to users.
Implementation & Customer Success Specialist, B2B SaaS – Mining / FIFO Operations
Implementation & Customer Success Specialist leading client deployments and managing relationships for a B2B SaaS platform in mining and construction sectors.
Senior Client Success Manager
Senior Client Success Manager leading a team of Account Managers at Infinity Business Services. Ensuring client satisfaction and operational excellence in a remote position.
Enterprise Customer Success Manager
Enterprise Customer Success Manager focusing on customer success and retention for MariaDB solutions. Engaging with clients to support and drive adoption for business goals while maximizing value.
Client Success Manager
Client Success Manager nurturing long-term relationships with enterprise clients. Driving satisfaction, retention, and advocacy for Safeguard Global's services.
Partner Success Engineer
Partner Success Engineer ensuring successful adoption of Deepgram APIs and driving partner relationships to create mutually beneficial outcomes. Engaging with partners and stakeholders to support their technical solutions.
Senior IT Customer Success Manager, UK – English-speaking countries
Senior IT Customer Success Manager overseeing UK customer relationships and multiple projects. Leading technical support, onboarding, and long-term account management for SaaS platform.
CRM Operations Manager
CRM Operations Manager at NerdWallet overseeing automated email and push campaigns for customer engagement. Responsible for campaign builds, workflow automation, audience segmentation, and CRM platform administration.
Customer Success Representative II
Customer Success Representative ensuring positive experiences for auto refinance customers in a remote setup. Handling escalations and maintaining legal compliance through quality assurance processes.
Enterprise Customer Success Manager
Enterprise Customer Success Manager at Waitwhile managing client relationships in North America. Driving product adoption and collaborations with cross-functional teams.