Senior Customer Success Manager
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Job Description
Senior Customer Success Manager driving adoption for Rentvine's property management software. Partnering with sales to ensure customers leverage the platform for long-term success.
Responsibilities:
- Drive Adoption & Customer Value
- Own post-sale customer engagement focused on onboarding, adoption, and long-term success
- Guide customers in leveraging the full suite of Rentvine products to achieve their business goals
- Develop and execute success plans aligned to customer objectives
- Drive adoption depth and breadth across the Rentvine platform
- Identify gaps in product usage and increase engagement across features and products
- Monitor customer health and proactively address risks related to low adoption
- Partner with AEs on Growth
- Work closely with Account Executives to identify and support expansion opportunities
- Surface opportunities to expand usage across additional Rentvine products and features
- Provide insight into account health, usage trends, and customer goals
- Participate in account planning and strategic customer conversations
- Manage Customer Relationships
- Build strong relationships with key stakeholders and decision-makers
- Lead regular touchpoints including business reviews and strategic check-ins
- Act as a trusted advisor, helping customers maximize value from the platform
- Support escalations and coordinate internally to ensure strong outcomes
- Support Retention & Risk Mitigation
- Identify and address churn risks through improved engagement and adoption
- Reinforce value by connecting product usage to customer outcomes
- Partner with internal teams to resolve issues and remove blockers
- Reporting & Collaboration
- Report to the Senior Director of Customer Success & Support and work closely with Sales, Product, and Support.
Requirements:
- 5–8 years of experience in Customer Success or Account Management
- Strong track record of driving customer adoption and engagement
- Experience partnering with Sales on expansion within existing accounts
- Ability to connect product value to customer business outcomes
- Excellent communication and relationship-building skills
- Comfortable managing more complex or high-impact customer relationships
- Ability to navigate ambiguity and drive results in a fast-paced environment
- Preferred: Property Management industry/software experience.
Benefits:
- Team-first culture
- Opportunities for professional growth and support
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