Delivery Director
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Job Description
Delivery Director leading planning, governance, budgets, and quality for JD Power automotive OEM engagements. Guiding project managers and client stakeholders toward on-time, on-budget delivery.
Responsibilities:
- Lead the planning, execution, and completion of client engagements across one or more JD Power OEM programs
- Serve as the primary point of contact for client stakeholders
- Lead project managers and delivery professionals across a portfolio of concurrent engagements
- Lead client meetings, stakeholder interviews, and requirements sessions
- Define and approve project scope, objectives, deliverables, milestones, timelines, resources, budgets, work breakdown structures, and dependencies
- Establish project governance, team roles, communication strategies, quality standards, and documentation requirements
- Align project plans with client and organizational priorities
- Implement delivery methodologies, direct project teams, and monitor progress against baseline plans
- Allocate personnel, technology, and vendor resources
- Ensure adherence to delivery standards and best practices
- Track project metrics, performance indicators, and lessons learned
- Deliver regular status reports covering progress, KPIs, milestones, risks, issues, and decisions
- Maintain project plans, schedules, and budgets
- Set quality expectations and work with the QE team to validate deliverables
- Identify, assess, mitigate, and communicate project risks
- Oversee budgets, revenue, margins, forecasts, variances, and overrun risks
- Improve cost, efficiency, and delivery processes across the portfolio
- Build relationships with clients, sponsors, vendors, and other stakeholders
- Manage expectations, solicit feedback, and address concerns proactively
- Negotiate scope changes, deliverables, and priorities
- Facilitate internal and client meetings and communicate changes in project parameters
- Raise and escalate issues to internal leadership and sales
- Set team goals and clarify roles and responsibilities
- Lead, coach, mentor, and performance-manage project managers and delivery professionals, including remote team members
- Foster collaboration, trust, ownership, empowerment, and constructive conflict resolution
Requirements:
- Bachelor’s degree required in business administration, project management, engineering, information technology, or a related discipline
- 7+ years of project or program delivery experience leading complex, multi-workstream engagements from initiation through completion
- Track record of on-time, on-budget delivery
- Automotive industry experience preferred, including work with OEMs or with an agency or solution provider serving OEMs
- Demonstrated success leading and developing multidisciplinary teams, including remote team members
- Working knowledge of the software development lifecycle, including Waterfall, Agile, DevOps, and CI/CD
- General understanding of IT infrastructure, cloud platforms, cybersecurity, and data analytics
- Proficiency with project management tools such as Microsoft Project, Jira, Asana, or similar
- Strong command of budgeting, forecasting, and cost control
- Proven risk management skills
- Ability to align project objectives with business goals, assess business impact and ROI, and plan for change management
- Excellent verbal and written communication skills
- Confidence presenting to senior audiences and negotiating scope, priorities, and deliverables
- Sound decision-making in ambiguity and adaptability as circumstances change
- Commitment to continuous learning
- Willingness to travel to client locations as program needs require
- PMP, PRINCE2 Practitioner, Certified ScrumMaster, or PMI-ACP preferred
- Candidates must be legally authorized to work in the country where employment is offered
- JD Power does not provide employment sponsorship for this position
Benefits:
- Medical, dental, vision, disability, and life insurance
- Retirement savings programs
- Paid time off
- Wellness programs
- Other company-sponsored benefits
- Flexible work arrangements
- Opportunities for learning and development
- Virtual-first work environment
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