Delivery Manager
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Job Description
Delivery Manager at GeorgeJon responsible for project delivery and stakeholder communication. Leading complex infrastructure projects and driving risk management for success.
Responsibilities:
- own delivery for assigned engagements, accountable for schedule, scope, resourcing, and customer outcomes
- run risk and issue management: maintain registers, escalate early, and drive decisions to closure
- lead customer and internal delivery cadences (kickoffs, weekly status, technical checkpoints)
- plan and coordinate engineering assignments by skill, capacity, and priority
- facilitate technical decisions with engineering and infrastructure teams
- protect scope and enforce change control
- maintain delivery artifacts that stand up to audit: project plans, decision logs, risks/issues, change requests
- provide executive-ready reporting and publish meeting notes within 24 hours
- drive post-project retrospectives and convert lessons learned into tracked improvements
- monitor portfolio health and trends and recommend corrective actions
- improve delivery scalability: standardize templates, tighten intake and kickoff, and reduce rework through better governance
- evolve delivery standards and workflows to improve predictability, transparency, and customer experience across engagements
Requirements:
- 5+ years of experience managing technical delivery or implementation projects
- experience managing projects involving infrastructure, cloud, SaaS, IT services, or eDiscovery technologies
- experience managing cross-functional technical resources such as engineers, consultants, or implementation specialists
- proven delivery leadership for technical or infrastructure projects
- working knowledge across VMware, Windows Server, Active Directory, networking, storage, and disaster recovery
- strong delivery governance: milestone planning, change control, risk escalation, and stakeholder alignment
- executive-level communication and ability to drive ownership across cross-functional teams
- technical fluency to challenge assumptions and translate engineering details into customer-ready language
- comfortable in service and project management tools (e.g., ConnectWise, Asana)
- proficient with Microsoft 365 (Excel, Teams)
- self-motivated, adaptable, and calm under pressure
Benefits:
- remote-first work environment
- high-value, low-cost BCBS health insurance plan
- 401(k) with company match
- ample time off including a full week in December
- paid parental leave for primary and secondary caregivers
- wellness reimbursement program
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