Demand Operations Administrator
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Job Description
Demand Operations Administrator managing Salesforce, Marketo, and revenue technology for Hyland’s enterprise content platform. Supporting demand workflows, troubleshooting, documentation, and operational governance.
Responsibilities:
- Execute and maintain demand and engagement tooling according to operational standards, documented processes, and governance requirements
- Ensure data quality and operational consistency across the revenue technology ecosystem
- Investigate and troubleshoot operational issues across supported platforms
- Document findings, implement approved solutions, and escalate risks or architectural concerns
- Support engagement workflows across Qualified, gifting platforms, 6sense, and 1:1 or account-based outreach workflows
- Perform defined execution-level tasks in Marketo under direction from the Demand Ops Technology Admin
- Identify opportunities to leverage automation and AI to improve operational efficiency
- Complete work through Workfront and JIRA intake, tracking, and prioritization systems
- Create and maintain documentation in Confluence for demand processes, tool execution, cleanups, and recurring operational tasks
- Collaborate with Demand Ops leadership, business stakeholders, and senior technical resources
Requirements:
- Bachelor's degree in Marketing, Business, Information Systems, Communications, or a related field; equivalent experience may be considered
- 3–6 years of experience supporting CRM, marketing automation, revenue technology, or demand generation platforms in a structured operational environment
- Working knowledge of Salesforce, Marketo, and demand generation technologies
- Ability to support day-to-day administration, operational execution, and system maintenance across a revenue technology ecosystem
- Strong troubleshooting and analytical skills
- Strong documentation, organizational, and process management skills
- Exceptional attention to detail and ability to manage multiple priorities within established deadlines
- Effective written and verbal communication skills
- Ability to work independently within established processes and governance models
- Familiarity with Qualified and 6sense
- Experience supporting 1:1 or account-based outreach workflows and conversational engagement configurations
- Experience with Workfront and JIRA
- Ability to identify and recommend automation and AI solutions
- Experience with Google Tag Manager, digital marketing operations, tag management, and campaign tracking
- Ability to collaborate with senior technical resources and cross-functional stakeholders
Benefits:
- Career development resources
- Wellbeing programs
- Innovation practices
- Inclusive workplace culture
- Employee initiatives and giving campaigns/programs
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