Deployment Support Technician – Robotics
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Job Description
Deployment Support Technician providing technical support for AMR systems at Rockwell Automation. Handling commissioning, integration, and training for system operations in customer environments.
Responsibilities:
- Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
- Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
- Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
- Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
- Deliver training to customer personnel on system operations, maintenance, and best practices.
- Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
- Manage AMR fleet status, help track repairs, and support documentation updates.
- Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
- Support after-hours or on-call coverage as required during the project.
Requirements:
- High school diploma or GED required.
- Legal authorization to work in US is required.
- Ability to travel across the U.S. and Canada (50-60% of the time).
- Valid, unrestricted driver's license.
- Associates Degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or related field preferred.
- 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline preferred.
- Hands-on mechanical and electrical troubleshooting skills.
- Basic familiarity with Linux (Ubuntu).
- Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting.
- Experience with AMR/AGV systems integration preferred.
- Experience training users on automated equipment or software preferred.
Benefits:
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
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