Process Automation Specialist
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Job Description
Process Automation Specialist designing RPA and database solutions for NiSource, a public utility. Improving customer contact center performance through automation, testing, and IT coordination.
Responsibilities:
- Design, develop, code, test, and implement automation tool solutions
- Identify opportunities to apply automation technology for process improvement in Customer Contact Center operations
- Review and analyze performance data and recommend automated technology solutions
- Develop, oversee, and manage project plans, timelines, scope, costs, and implementation activities
- Coordinate business continuity planning, development, testing, debugging, and implementation
- Act as the Customer Contact Center liaison with IT for upgrades, hardware/software installations, troubleshooting, and testing
- Support leaders in testing and developing test plans, including validation testing before and after technology changes
- Provide ongoing production support, troubleshooting, and issue resolution
- Review organizational needs and goals to assess impacts on applications and systems
- Produce high-level and detailed designs based on business requirements and architectures
- Coordinate with onshore and offshore teams to complete coding, testing, debugging, and implementation
- Learn new systems, applications, technologies, and business domains
- Support emergency response efforts and perform other duties as assigned
Requirements:
- Bachelor's Degree or certification in Computer programming/management
- 1-3 years of experience developing applications in a corporate environment
- Enhanced knowledge and understanding of CIS and/or DIS
- Ability to complete tasks independently and in small team settings
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical and troubleshooting skills
- Ability to balance development, testing, and support roles
- Strong interpersonal skills and ability to work well with others
- Advanced skills with personal computers, database management, and M365 Office
- Ability to work nights, weekends, stand-by, and emergency support as assigned
- Ability to learn new technologies and tools
- Experience developing, coding, unit testing, debugging, and implementing RPA solutions
- Preferred: 1-3 years programming experience in Robotic Process Automation
- Preferred: 1-3 years developing VBA applications or equivalent
- Preferred: No less than 1 year experience in Call Center Operations
- LEAN
- Six Sigma
- Must be legally authorized to work in the United States and must not require employer sponsorship now or in the future
Benefits:
- Professional growth and development opportunities
- Inclusive workplace
- Reasonable accommodations during the hiring process
- Support for veterans, transitioning service members, and military spouses
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