Designated Support Engineer
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Job Description
Designated Support Engineer providing white-glove support for Kubernetes deployments. Serving as a technical champion for Everpure’s strategic accounts to maximize reliability and performance.
Responsibilities:
- Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement.
- Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack.
- Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs.
- Partner with customers through every phase—from pre-sales POCs and onboarding to production scaling.
- Translate unique customer challenges into scalable solutions by authoring internal and external KB articles and leading knowledge-sharing sessions.
Requirements:
- Bachelor’s Degree in a technical field or equivalent experience.
- Minimum 4 years of experience in customer-facing technical support, with experience in designated or specialized support for critical accounts.
- Proven experience in deploying, managing and securing Kubernetes production clusters.
- Experience working with various Kubernetes distributions such as Tanzu, Openshift, EKS, RKE, GKE.
- Extensive experience deploying, securing, and managing production-grade Kubernetes clusters across diverse distributions.
- Deep proficiency in Linux operating systems with a specialized focus on storage components.
- Hands-on experience architecting and supporting solutions across major cloud providers (AWS, Azure, GCP) and virtualization platforms like vSphere.
- Proven ability to manage high-stakes customer relationships, leveraging strong communication skills to align technical solutions with business outcomes.
Benefits:
- Flexible time off
- Wellness resources
- Company-sponsored team events
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