Desktop Support Technician
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Job Description
Desktop Support Technician resolving employee device, account, and software issues for Atticus, a Philippines-based remote staffing and IT offshoring firm. Managing endpoints, tickets, permissions, and onboarding.
Responsibilities:
- Triage and resolve incoming helpdesk tickets in a timely, friendly manner, keeping users updated
- Provide first-line support for account and access issues, including password resets, MFA, and permissions
- Troubleshoot software and productivity application issues, including email, file storage, and collaboration tools
- Set up, configure, and troubleshoot user laptops and mobile devices
- Maintain accurate asset management records for company hardware and software
- Onboard and offboard users, including account provisioning/deprovisioning, access grants and revocations, and device coordination
- Assist in reviewing and assigning appropriate user permissions
- Create and maintain knowledge base articles and user guides
- Escalate security-relevant issues to the Security team with clear context
- Participate in implementation work and company IT projects
- Work closely with the Director of IT to support day-to-day operations
Requirements:
- Knowledge and experience supporting Windows endpoints (Windows 11)
- Knowledge and experience supporting Apple Mac endpoints (MacBook)
- Knowledge and experience supporting Office 365 applications and systems, including Outlook/Email, SharePoint, and OneDrive
- Knowledge and experience supporting Apple iOS and Android devices
- Excellent customer service skills
- Strong English reading, writing, and speaking skills
- Motivated and driven to learn and tackle new problems and systems
- 1–3+ years of experience in IT Support managing end users and IT systems
- Prolonged periods of sitting at a desk and working on a computer
- Experience with Microsoft/M365 administration, including Entra ID, Intune, Exchange Online, and Defender
- Experience with Enterprise AI management (Claude)
- Experience with Freshservice or similar ticketing/service management platforms
- Experience with UEM suites such as NinjaOne and JAMF / Apple Business Manager
- Exposure to endpoint security tools such as CrowdStrike, Netskope, and VPN
- Experience with networking fundamentals and a security-first mindset
Benefits:
- Competitive compensation
- Benefits
- Annual leaves
- Health and medical insurances
- Flexible working arrangement
- Opportunities for growth and development
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