Digital Customer Experience Manager
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Job Description
Digital Customer Experience Manager enhancing customer relations and pursuing strategic revenue opportunities. Responsible for business development through product and market innovation in a remote work environment.
Responsibilities:
- Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations
- Conducts research and analysis to evaluate and identify marketing, sales, distribution, and business expansion opportunities
- May be responsible for leading a small group of staff that involves training, assigning project work and the technical review of their work
- Uses advanced analytical techniques and performs or supervises the technical evaluation of potential partners
- Troubleshoots and resolves issues pre/post sale
- Daily activities include the management of an existing client base to support organic growth through new business generation and renewal retention, prospecting and developing new relationships
- Supports strategic planning initiatives for growth and expansion, new product development, and other product or service-oriented activities
- Builds and maintains internal and external alliances working with existing clients and third parties at high levels
- Collaborates with internal groups and functions to engage appropriate resources
- Supports marketing and sales and helps to resolve customer service or vendor problems so business strategy goals can be achieved
- Participates in selling Motion's value proposition
Requirements:
- Typically requires a bachelor's degree and seven (7) or more years of related sales, business development, senior applications engineering, or marketing experience
- Ability to identify and cultivate new customers through strategic partnerships, resulting in new business opportunities
- Ability to work effectively across geographic and business culture lines with Motion Industries and customers
- Proven project management and influential leadership skills
- Excellent written and verbal communication skills
- Innovative and solution-oriented attitude
- Confident and self-motivated
- Impeccable integrity with a track record delivering quality customer service and ability to interact with all levels
Benefits:
- options for healthcare coverage
- 401(k)
- tuition reimbursement
- vacation
- sick
- holiday pay
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