Digital Work – ACM Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ACM Specialist driving Microsoft 365, Copilot, and end-user adoption for F12.net clients. Designing change strategies, delivering training, and tracking technology adoption.
Responsibilities:
- Develop and execute ACM plans for Managed Services and Project clients, including communication and training plans
- Understand and work within client change management methodologies to drive successful adoption
- Collaborate with client business leaders to streamline operations and foster awareness of change strategies
- Promote client communication, program momentum, and learning
- Coordinate with internal and external technical teams on technology rollouts and adoption strategies
- Identify barriers to change and develop counter-strategies to mitigate resistance or change fatigue
- Lead change management and adoption for Microsoft 365 technologies
- Deliver and customize Microsoft 365, Copilot, and emerging-tools training for end users
- Provide personalized coaching on Microsoft 365, modern work practices, and Copilot
- Track Microsoft 365 updates and create user-facing adoption content
- Build stakeholder relationships and advise project teams on stakeholder management
- Coach and mentor senior leadership on change management practices and Change Sponsor effectiveness
- Develop talent pipelines through technical-community and industry-event networking
- Create educational and FAQ content in written, visual, and video formats
- Deliver training online, in person, and through other technology platforms
- Maintain customized online learning portals and update content as technology changes
- Analyze usage and results, create reports and action plans, and track adoption metrics
- Participate in continuous process improvement and update business processes, work instructions, and forms
Requirements:
- 5+ years of experience in change management, technology adoption, or related fields, preferably within IT or technology sectors
- Extensive experience working with Microsoft technologies, especially Microsoft 365 apps and tools
- Proven ability to deliver training, communications, and end-user adoption programs
- Strong facilitation skills with the ability to convey technical information to non-technical audiences
- Experience managing multiple client projects and task assignments in tandem
- Excellent communication and interpersonal skills; ability to build relationships with stakeholders and end users
- Analytical and problem-solving skills; detail-oriented and organized
- Familiarity with Prosci®/ADKAR or similar change management methodologies is an asset
- Proficiency in Microsoft Office programs (Word, Excel, PowerPoint) and learning management platform
Similar Jobs
Camp Placement Specialist
Camp Placement Specialist placing international BridgeUSA participants at U.S. summer camps for CIEE. Managing recruitment, host relationships, hiring events, and end-to-end participant placement.
Camp Placement Specialist
Camp Placement Specialist placing international exchange participants at U.S. summer camps for CIEE. Managing recruitment, host relationships, hiring events, and BridgeUSA program placements.
A.T.C. Crosseling/R.E.M.O.T.O
Asesor telefónico remoto para MDY, empresa BPO de telecomunicaciones, atendiendo clientes Claro. Realización de cross-selling y promoción de servicios adicionales durante la atención.
Asesor Comercial, Full Time
Asesor comercial remoto para Konecta, empresa peruana que conecta empresas con sus clientes. Atención y asesoría desde casa con planilla completa y comisiones.
Virtual Medical Records Coordinator – Cardiology
Virtual Medical Records Coordinator managing cardiology records for a U.S. practice. Tracking requests, filing diagnostic data, and maintaining accurate Epic EHR charts.
Entry Level Leadership
Remote entry-level leadership role helping families understand and access benefits. Providing client support while developing communication and leadership skills through training and mentorship.
Entry Level Leadership
Remote entry-level role helping families understand and access benefits. Providing client support while developing leadership and communication skills through training and mentorship.
Retail Reporting Specialist
Retail Reporting Specialist completing due diligence questionnaires for John Hancock mutual funds, ETFs, and closed-end funds. Supporting Retail Distribution through accurate reporting and proposal services.
Regional Corporate Liaison
Regional liaison advancing Zoetis veterinary partnerships across Georgia and Florida. Driving sales strategy, partner performance, and adoption of Zoetis Petcare brands.
Healthcare Research Intern
Pharmacy outcomes research intern supporting quantitative healthcare studies at Humana, a U.S. healthcare company. Analyzing real-world evidence and communicating findings to stakeholders.
Medical Information Specialist – Lead
Medical Information Specialist Lead handling patient inquiries, adverse events, and product complaints for Inizio Engage’s biotechnology clients. Leading compliant, database-driven medical information support across Canada.
Small Business Credit Officer II – SBA
Small Business Credit Officer reviewing complex SBA and healthcare business loans for Fifth Third Bank. Analyzing borrower finances, structuring credit, and mentoring analysts.
Workday Advanced Compensation Subject Matter Expert
Workday Advanced Compensation SME supporting ABB’s global HR Experience systems. Configuring Workday and running salary, bonus, and stock processes across international environments.
Técnico Comercial – Fertilizantes, Bioestimulantes
Técnico Comercial promoviendo fertilizantes y bioestimulantes para una empresa de soluciones biotecnológicas agrícolas. Gestionando ventas, clientes y estrategias comerciales en Almería, Granada y Málaga.
Técnico Comercial – Sector Agrícola
Técnico Comercial promoviendo soluciones biotecnológicas para la agricultura en Aragón y Cataluña. Gestionando ventas, clientes y estrategias de mercado con trabajo 100% remoto.
Global Process Owner – Production Planning, Manufacturing Execution
Global process owner standardising SAP production planning and manufacturing execution. Improving global operations for Convatec, a chronic-care medical products company.
Senior Institutional Product Solutions Specialist
Institutional Product Solutions Senior Specialist leading product operations, client pitches, and go-to-market enablement. Supporting Binance’s global blockchain ecosystem through cross-functional institutional product execution.
Insegnante per il Sostegno Scolastico, Aiuto Compiti - Part Time
Private tutor supporting students with schoolwork, languages, and exam preparation for LeTueLezioni. Flexible online teaching across Italy as a self-employed instructor.
Insegnante di Inglese, Part Time
English teacher providing flexible online or in-home lessons through Letuelezioni, Italy’s private tutoring platform. Supporting students while working on a freelance, self-employed basis.
Recepcionista de llamadas
Recepcionista remoto atendiendo consultas y reclamos de clientes PostPago de Claro Perú. Brindando información y soporte en horarios rotativos.