Director, Business Systems/eCommerce Underwriting
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Job Description
Director Business Systems overseeing ESCAPE platform performance in commercial insurance sector. Bridging underwriting, operations, and technology for enhanced digital experiences.
Responsibilities:
- Serve as the critical bridge between Excess Casualty, Operations, and Technology to ensure the successful delivery, quality, and ongoing performance of the ESCAPE platform
- Partner with underwriting, distribution, operations, and DuckCreek to gather, define, and document business requirements for the ESCAPE Platform
- Translate complex underwriting workflow, appetite rules, and referral logic into clear functional specifications
- Support prioritization of enhancements that improve underwriting efficiency, broker experience, and submission quality
- Lead user acceptance testing in partnership with underwriting and operations teams
- Partner with IT to ensure defects are clearly documented, prioritized, and resolved prior to release
- Monitor post-release performance and ensure issues are quickly identified and remediated
- Act as a first line of business-side support for ESCAPE production issues, including login problems, missing data, and workflow failures
- Triage and prioritize issues impacting underwriting productivity or broker experience
- Analyze user feedback, live chat trends, and operational metrics to inform enhancements
- Coordinate with IT, Portal Support, Broker Services, and DuckCreek to resolve incidents efficiently
- Serve as the business liaison for ESCAPE API integrations with wholesale brokers
- Support onboarding of distribution partners to API-enabled workflows, ensuring ease of adoption and data quality
Requirements:
- 10+ years experience in business analysis, QA, or systems roles within commercial insurance
- Strong understanding of commercial insurance workflows, particularly excess casualty
- Familiarity with policy administration systems
- Knowledge of API concepts (REST, JSON, data mapping, and integration patterns)
- Experience with Quality Assurance methodologies
- Understanding of rules engines, rating logic, and underwriting decision workflows
- Awareness of UX/UI considerations and their impact on broker adoption and efficiency
Benefits:
- medical, dental, vision, and life insurances
- short and long-term disability
- a Company-match of 100% of a 6% contribution 401(k) plan
- an Employee Assistance Plan
- Health Savings Account
- Flexible Spending Account
- Health Reimbursement Account
- a wellness program
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