Ecommerce Assistant
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Job Description
Ecommerce Assistant supporting daily operations of online retail business with a focus on Amazon marketplace. Collaborating with marketing and operations teams to drive performance and sales growth.
Responsibilities:
- Support the daily operations of our online retail business with a primary focus on Amazon marketplace management.
- Maintain product listings, optimize content for search visibility, monitor sales performance, and ensure inventory accuracy.
- Work closely with the marketing and operations teams to drive performance across all ecommerce platforms.
- Analyze marketplace trends, respond to customer queries, and assist with promotional campaigns and reporting.
- Monitor and update product listings to ensure accuracy and compliance with Amazon’s policies.
- Conduct keyword research to improve product discoverability and search ranking.
- Write and edit compelling product titles, features, benefits, and descriptions.
- Coordinate with warehouse and logistics partners to ensure accurate stock levels on Amazon.
- Process orders and returns, address fulfillment issues promptly.
- Assist in setting up and managing Amazon PPC campaigns.
- Support the execution of seasonal promotions, including Lightning Deals and coupons.
- Respond to customer inquiries and reviews to maintain positive seller ratings.
- Compile sales, traffic, and advertising performance data to inform strategy.
- Upload new SKUs and variations, ensuring images and content meet Amazon’s requirements.
- Collaborate with the creative team to update product imagery and visual assets.
Requirements:
- Bachelor’s degree in Business, Marketing, Ecommerce, or a related field.
- Strong understanding of Amazon FBA/FBM and related tools.
- Experience managing and optimizing Amazon product listings.
- Proficiency with keyword research and SEO best practices for ecommerce.
- Basic knowledge of Amazon advertising (PPC) platforms and strategies.
- Ability to analyze data and present insights using Excel or similar tools.
- Familiarity with ecommerce platforms such as Shopify, Home Depot, or Lowes is a plus.
- Excellent written and verbal communication skills.
- Prior experience in ecommerce or online retail environment (1-2 years preferred).
- Ability to work independently and collaboratively in a fast-paced setting.
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