Director, E-Commerce – CRO
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Job Description
Director of E-Commerce at AG1 managing the digital shopping experience and driving customer conversion. Overseeing product vision, roadmap, and business strategies for e-commerce growth.
Responsibilities:
- Own the e-commerce product vision and roadmap, ensuring every site feature drives measurable business impact across conversion, subscription adoption, average order value, and customer lifetime value
- Use customer insights, behavioral data, analytics, and experimentation to identify friction points and design opportunities across the end-to-end shopping and subscription flow
- Translate insights into feature requirements, business cases, and prioritization frameworks, ensuring clarity on what should be built and why
- Drive a rigorous experimentation and optimization agenda, including A/B testing, multivariate testing, and AI-enabled personalization, owning hypotheses, KPIs, and measurement frameworks to continuously improve conversion, retention, and customer lifetime value
- Leverage modern experimentation platforms, AI-powered analytics, and personalization tools to identify opportunities, accelerate learning cycles, and improve decision-making across the digital shopping experience
- Evaluate and implement emerging technologies, including AI-driven tools, to enhance site performance, personalization, automation, and customer experience
- Partner closely with UX/UI, Engineering, and CX to deliver high-quality, conversion-optimized experiences that reflect the brand of AG1 and deepen customer trust
- Collaborate with Retention, Lifecycle Marketing, and Product to ensure the subscription experience is seamless and supports habit formation and long-term customer value
- Use advanced analytics, testing frameworks, and AI-assisted insights to continuously optimize site performance, subscription flows, and customer journeys
- Stay ahead of digital commerce trends, AI-driven product capabilities, customer behavior shifts, and competitive benchmarks to inform future enhancements
- Own site performance reporting, insights, and ongoing optimization priorities
- Advocate for the voice of the customer and ensure our digital storefront reflects clarity, credibility, and ease of use
Requirements:
- 8+ years of e-commerce product management or digital product leadership (DTC or Subscription experience strongly preferred)
- Proven success driving conversion, subscription adoption, and optimized digital shopping experiences
- Strong analytical and strategic skills — able to turn data into decisions and customer insights into compelling product requirements
- Deep understanding of experimentation frameworks, including A/B testing, multivariate testing, and data-driven optimization, with experience using modern analytics, personalization, and AI-enabled tools to drive performance
- Experience leveraging AI-powered tools, automation, or advanced analytics to improve digital product performance, personalization, or customer experience
- Exceptional cross-functional leadership and communication skills
- Ability to influence without authority and create alignment across design, engineering, growth, and brand teams
- A passion for optimizing customer experience and creating high-performing digital experiences
Benefits:
- Competitive compensation and performance-based incentive plans.
- A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
- A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
- A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
- A high-growth, dynamic environment with opportunities for your direct impact to be felt.
- Paid holidays, company-wide reset and reflect days, and unlimited PTO (based on your country of residence).
- In-person team meetups for optimal collaboration, team building and accelerating productivity.
- A work environment and culture that is based on high performance, productivity and continuous improvement.
- The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
- Access to AG1 products and branded swag.
- Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members.
- All other benefits and insurances as required by law, based on your specific country of residence.
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