Director, Clinical Product
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Job Description
Director leading clinical product development at Flourish Health, a mental-health company serving underserved populations. Translating care workflows into scalable products and driving clinical adoption.
Responsibilities:
- Partner with the VP of Clinical R&D on the conception and development of clinical products
- Translate clinical and operational needs into product features and technical requirements
- Provide clinical best-practice, care-team, and operational feedback to product and technology partners
- Coordinate cross-functional workflows, timelines, dependencies, and stakeholders from concept through development and launch
- Identify and address workflow, operational, and implementation considerations
- Translate clinical programming frameworks into actionable care delivery workflows
- Lead clinical and operational execution of product features from release through implementation and adoption
- Develop and deliver training and supporting materials for clinical teams
- Coordinate post-release support and resolve implementation, training, and workflow challenges
- Monitor product adoption, effectiveness, and team feedback
- Establish feedback loops among care teams, Clinical, Product, and Engineering
- Identify improvements to product functionality, clinical workflows, and user experience
- Provide clinical expertise for prompts, AI training tools, and AI-enabled clinical workflows
- Support testing and validation of AI-enabled products and workflows for clinical integrity, usability, and patient safety
- Monitor AI-enabled tools and recommend improvements
- Maintain a small caseload of 1–3 patients or provide clinical consultation on high-acuity patients
Requirements:
- 10+ years of experience in behavioral health, healthcare operations, healthcare technology, clinical program development, or a related field; relevant years of master’s-level education may count toward this requirement
- 8+ years of experience building and improving clinical and care operations, partnering directly with product and technology teams, working in digital mental health, or in a closely related environment
- Experience translating clinical workflows into product requirements, system designs, or technology solutions
- Experience leading cross-functional projects and driving change management initiatives
- Exceptional communication skills with the ability to translate between clinical, operational, and technical stakeholders
- Strong problem-solving skills and startup adaptability
- Must be 18 years or older
- Preferred: License in clinical mental health (LPC/LMHC, PhD, PsyD, LCSW, LMFT, or equivalent)
- Willingness to obtain licensure in all 50 states
- Preferred: Experience working in a startup environment during a period of rapid growth and scale
- Preferred: Experience with AI-enabled healthcare products, including AI training, evaluation, implementation, or workflow integration
- Preferred: Familiarity with Agile product development
Benefits:
- 401(k)
- Paid time off
- Home office stipend
- Health insurance
- Vision insurance
- Dental insurance
- In-person event attendance 2+ times per year
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