Director, Education Consulting – Sales and Marketing
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Job Description
Director of Education Consulting leading education initiatives supporting Sales & Marketing within FICO's software unit. Engage stakeholders, drive outcomes, manage change, and measure improvements.
Responsibilities:
- Engage Stakeholders: Build strong working relationships with Sales & Marketing leaders, SMEs, HR partners, and Partner ecosystem stakeholders, serving as a trusted point of contact for learning and enablement needs tied to transformation priorities.
- Support Alignment: Align education programs to Sales & Marketing priorities, transformation initiatives, operating rhythms, and performance goals as set by Sales & Marketing and Education Consulting leadership.
- Drive Desired Outcomes: Manage the Sales & Marketing education consulting program portfolio, balancing stakeholder demand, team capacity, and timing to deliver solutions within the opportunity window required to influence business outcomes.
- Manage Change: Identify moments that matter in Sales & Marketing workflows and execute against sources of influence — including leaders, managers, SMEs, communications, sales plays, launch moments, and reinforcement mechanisms — to improve adoption and maximize the value of education investments.
- Measure Improvement: Track and report ROI, KPIs, productivity measures, and learning impact indicators, connecting education delivery to Sales & Marketing performance outcomes.
Requirements:
- Solid experience in learning, enablement, or education consulting roles with meaningful exposure to Sales & Marketing organizations.
- Experience managing a portfolio of education, enablement, or consulting initiatives, including prioritization, sequencing, and resource planning.
- Strong relationship-building skills, including the ability to work effectively with senior stakeholders on learning and business transformation imperatives.
- Solid consulting skills: active listening, needs analysis, facilitation, and solution recommendation.
- Proven ability to lead and collaborate with cross-functional teams, including coaching Learning Consultants and senior business partners.
- Strong communication and presentation skills, with the ability to frame the value and impact of learning programs clearly for stakeholders.
- Strong understanding of Sales & Marketing dynamics, motions, and metrics, including sales readiness, pipeline generation, campaign execution, product launches, partner enablement, and adoption.
- Fluency in learning measurement, Sales & Marketing business KPIs, ROI analysis, and productivity indicators, with the ability to translate data into clear, actionable insights.
- Experience applying change management principles to improve adoption of new strategies, tools, processes, or operating models.
- Ability to operate in dynamic, fast-changing environments while maintaining a calm, focused, and psychologically safe team environment.
- Strong curiosity and passion for learning, talent development, and helping teams navigate change through education and ongoing enablement.
- Solid critical thinking and problem-solving skills; able to work through complexity and ambiguity and turn it into clear, actionable plans.
- Leading a sales training team or major learning programs for a complex enterprise software business.
- Selling complex enterprise software aka, “carried a bag” in a direct or indirect sales or sales support role.
- Developing or executing partner/reseller enablement programs, including train-the-trainer models, to support partner ecosystem readiness and performance preferred.
Benefits:
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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