Director, Enterprise Cloud Infrastructure – Operations
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Job Description
Director of Enterprise Cloud Infrastructure & Operations at Heart & Stroke. Leading technology operations and cloud infrastructure strategy for a mission-driven organization in Canada.
Responsibilities:
- Develop the Technology Infrastructure & Operations strategy and cloud infrastructure roadmap.
- Drive the execution and continuous improvement of the Technology Infrastructure & Operations strategy and cloud infrastructure roadmap.
- Collaborate with enterprise risk/privacy leadership, business leadership and Technology Leadership team to operationalize technology security and risk management strategies.
- Provide guidance and recommendations as to the pragmatic adoption of proven technologies within infrastructure and operations.
- Establish and maintain Technology operating policies, procedures, governance processes, and performance metrics.
- Manage, and control the Technology Infrastructure & Operations budget.
- Provide leadership responsibility for the stability, availability, and performance of enterprise technology operations.
- Establish and oversee measurement, reporting, and review of operational performance.
- Lead Technology Support and End User Services, ensuring responsive, reliable support across the organization.
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and progressive professional experience.
- 10+ years demonstrating experience in enterprise technology operations, infrastructure, or platform services within a mid-sized or complex organization.
- 5+ years demonstrated leadership experience leading enterprise-scale infrastructure and operations functions, including cloud infrastructure, core platforms, and end-user services.
- 3+ years leading leaders of teams.
- Relevant professional certifications are considered an asset, particularly in areas such as: Cloud platforms (e.g., Azure, AWS, GCP), IT Service Management (e.g., ITIL or equivalent), Information Security or Risk (e.g., CISSP, CISM – operational focus), Project or delivery management (e.g., PMP, Prince2).
- Experience operating in regulated or risk-sensitive environments, with exposure to privacy, security, and compliance requirements.
- Proven accountability for service reliability, availability, and operational performance across multiple technology domains.
- Experience leading enterprise incident management, including high-impact incidents affecting staff productivity, customer or constituent engagement, and revenue-generating activities.
Benefits:
- Generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1.
- Competitive health, medical, dental and vision benefits.
- Life insurance.
- Disability benefits.
- Employee assistance program (EAP).
- Defined contribution pension plan with employer matching.
- Flexible hybrid working model.
- Reimbursement for mobile phones and home office setup.
- Opportunities for professional development.
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