Director, Enterprise Integration Solutions
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Job Description
Pellera director designing scalable enterprise integration and lifecycle services. Bridging customer requirements, warehouse operations, logistics, deployment, and managed-service delivery.
Responsibilities:
- Serve as the strategic and operational bridge between account teams, customers, and delivery organizations
- Transform customer business and technical requirements into scalable, repeatable, and executable service delivery models
- Lead enterprise integration service architecture across warehousing, configuration, logistics, deployment, integration, and lifecycle services
- Lead customer discovery sessions and translate objectives into operational execution models
- Design integrated solutions and end-to-end service delivery frameworks
- Develop customer-specific and standardized operational runbooks
- Establish warehouse process requirements, configuration specifications, deployment methodologies, and service execution standards
- Identify new service offerings and drive standardization and repeatability
- Partner with warehouse leadership to define capabilities, processes, tooling, and resources
- Recommend improvements to workflows, automation, quality controls, and service delivery methodologies
- Ensure operational readiness before customer onboarding and implementation
- Support training and knowledge transfer for delivery teams
- Establish KPIs, service standards, and quality assurance processes
- Conduct readiness reviews and operational assessments
- Monitor implementation performance and delivery outcomes
- Lead root cause analysis and corrective action planning
- Drive continuous improvement across integration and lifecycle services operations
- Coordinate account executives, solution architects, project managers, engineers, customers, and warehouse operations
- Provide dotted-line leadership and execution guidance without formal reporting responsibilities
- Facilitate executive reviews, customer governance meetings, and operational steering committees
- Serve as a subject matter expert and internal consultant
- Drive successful operationalization, customer satisfaction, delivery quality, service scalability, and revenue growth
Requirements:
- Deep understanding of enterprise IT services, lifecycle services, logistics, and operational delivery models
- Proven ability to design scalable operational processes and customer solutions
- Strong warehouse operations, deployment services, configuration services, or supply chain integration experience
- Exceptional process documentation and runbook development capabilities
- Ability to translate business requirements into operational execution plans
- Strong executive communication and presentation skills
- Demonstrated success leading complex initiatives through influence rather than formal authority
- Strategic thinking combined with strong operational execution
- Strong problem-solving, organizational, and analytical skills
- 10+ years of experience in solution architecture, professional services, managed services, integration services, or lifecycle services
- Experience supporting large enterprise customers and multi-site deployments
- Knowledge of Digital Workplace, Device Lifecycle Management, Asset Management, ITAD, Configuration Services, Logistics, and Managed Services
- Experience working with enterprise ecosystems
- Experience leading cross-functional transformation or service development initiatives
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
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