Director of Client Success
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Success Director at PHIL driving success of pharmaceutical manufacturers' products. Managing client relationships and program launches for health-tech startup focused on improved patient access.
Responsibilities:
- Own the client relationship – Become the face of the company to the client by deeply understanding the client’s program economics and how our company improves those economics.
- Own program launches – Work with client stakeholders and internal resources to ensure new program launches are well executed.
- Improve programs and outcomes – Work closely with clients to refine program design, ensuring alignment with patient access and commercialization objectives.
- Conduct performance analysis – Continuously assess program performance against key success metrics, identifying opportunities to enhance value and improve outcomes.
- Upsell services – Look for new opportunities for the company and, with client advocates, build the business case to bring new therapies onto our platform.
- Navigate client relationships well – Maintain trust when the client pushes back and work with complex client dynamics.
- Coordinate cross-functionally - Work well with different mindsets and skill sets across technology, operations, sales, and support to get things done for the client.
Requirements:
- Bachelor’s degree in Business, Healthcare Management, or a related field (or equivalent experience).
- 8-10+ years of experience in a client-facing role with a strong focus on patient access and commercialization, or a deep understanding of patient access within the pharmaceutical industry
- Experience presenting to senior leaders in the pharmaceutical industry
- Excellent communication and stakeholder management skills, with the ability to align clients and internal teams around shared goals and navigate challenging conversations.
- Data-driven mindset, using structured problem-solving approaches to identify key performance levers and drive strategic insights, and a comfort working with data
- Proven ability to drive results, both through direct execution and by influencing cross-functional teams.
Benefits:
- Ground floor opportunity with one of the fastest-growing startups in health-tech
- Fully remote working environment
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision)
- 401(k) contribution opportunity
- Work with truly amazing and passionate people
Similar Jobs
Customer Success Manager
Customer Success Manager driving customer adoption and retention for Zayo's telecommunications services. Building relationships and managing renewals to enhance customer success.
Senior Client Engagement Manager
Senior Client Engagement Manager providing consulting services across pharmacy benefits for health plan clients. Engaging with internal pharmacy experts to support optimal client outcomes.
Customer Success Manager
Customer Success Manager responsible for client relationships and ensuring technical support needs are met. Building rapport and maximizing customer value through effective communication and proactive problem-solving.
Customer Success Director
Agentic Customer Success Director at Salesforce guiding enterprise customers in AI adoption and change management. Fostering deep usage of Salesforce platforms and ensuring operational value realization.
Senior Director – Sales and Client Success, Mortgage Risk
Serve as primary relationship manager and trusted advisor to Chief Risk Officers and senior risk executives at mortgage lenders. Provide expert guidance on mortgage-specific regulatory compliance and portfolio performance improvements.
Director, Client Success Manager – Analytics, Banking
Director - Client Success Manager managing client relationships and driving success in FICO's Scores division. Partnering with mortgage servicers to enhance customer engagement and usage of analytics solutions.
Associate Customer Success Manager
Associate Customer Success Manager supporting down-market accounts at Consensus. Driving adoption, retention, and training for customers within a remote setup.
Customer Success Manager
Customer Success Manager at EverCommerce managing B2B SaaS customer accounts. Focused on customer engagement, loyalty, and success through effective communication and collaboration.
CRM & Growth Manager
CRM & Growth Manager at Kess Berlin responsible for CRM marketing strategies and customer engagement initiatives. Leading campaigns and analyzing KPIs to improve performance within a growing D2C beauty brand.
Customer Success Director
Customer Success Director managing AI adoption and operational excellence for enterprise clients. Leading transformation journeys while collaborating with internal Salesforce teams and consulting partners.
Customer Success Manager
Customer Success Manager at AI research platform Elicit managing enterprise accounts and driving strategic growth initiatives. Collaborating with teams for high-quality client support and advocacy.
Customer Success Analyst – Mid (Spanish)
Manage LATAM customer success for SaaS solutions. Support client engagement and retention while utilizing data-driven strategies.
Academic Success Manager
Academic Success Manager responsible for managing partner relationships to achieve academic goals. Collaborating with B2B customers and supporting sales efforts as part of a remote team.
Lead CRM Developer
CRM Developer implementing Dynamics 365 modules at Nexer Brazil. Involves business scenario analysis and solution design for Dynamics 365 CRM projects.
Client Success and Growth Manager
Client Success & Growth Manager managing client relationships and driving business growth at Hiregummy, a talent sourcing platform connecting businesses with global talent.
Customer Success Manager
Customer Success Manager managing client accounts for cybersecurity software provider Syteca. Responsible for client relationship management, onboarding, and product feedback.
Customer Success Manager
Customer Success Manager at Strada managing client relationships and service delivery across global payroll operations. Driving client satisfaction, operational stability, and financial performance in international markets.
Client Success Manager
Account Manager managing client relationships and driving business growth through marketing campaigns. Requires strong communication skills and experience in account management within a marketing agency.
Junior Customer Success Manager, German speaking
Junior Customer Success Manager driving customer adoption and sustainability in resource management. Supporting clients in complex waste operations through data insights and strategic plans.
Director of Customer Success Operations
Director of Customer Success Operations at AI Acquisition managing remote team and ensuring execution across onboarding and customer success.