Director of Customer Success
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Job Description
Director of Customer Success managing strategic enterprise accounts for Relo Metrics. Leading customer retention and engagement strategies to drive revenue growth.
Responsibilities:
- Responsible for leading the Sports Customer Success organization
- Directly managing a portfolio of strategic enterprise accounts
- Executing of customer retention, expansion, and engagement strategies
- Partnering cross-functionally to maximize customer outcomes
- Maintaining direct ownership of a portfolio of strategic enterprise accounts
- Building trusted advisor relationships with senior client stakeholders
- Leading account planning and executive business reviews for key customers
- Proactively identifying expansion opportunities and executing account growth strategies
- Managing and mentoring team performance
- Acting as a senior escalation point and voice for key accounts
Requirements:
- Bachelor's degree in Business Administration, Marketing, or Sports Management
- ~7–10 years of experience in Customer Success or Account Management within SaaS or data analytics
- ~2–4 years of experience directing and managing a multi-functional or sizable team
- Demonstrated success owning and managing a recurring revenue portfolio
- Experience managing enterprise and strategic customer relationships with executive-level stakeholders
- Proven ability to drive Net Revenue Retention (NRR)
- Experience leading customer-facing teams while owning high-value accounts
- Strong commercial acumen with experience forecasting renewals
Benefits:
- Competitive base pay
- Total rewards package
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