Director of Infrastructure
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Job Description
Director of Infrastructure leading enterprise networks, cloud, security, and resilience for Enghouse, a publicly traded Canadian software and communications company. Aligning technology strategy, governance, budgets, and modernization with business growth.
Responsibilities:
- Develop and execute an enterprise infrastructure strategy aligned with corporate objectives, operational requirements, and long-term business growth
- Lead the design, implementation, and support of corporate infrastructure services, including networks, servers, storage, cloud environments, identity services, and workplace technology platforms
- Ensure infrastructure services meet expectations for availability, performance, security, scalability, and service quality
- Establish governance, standards, policies, and operating procedures for infrastructure architecture, service delivery, change management, and operational support
- Partner with business leaders, finance, cybersecurity, application teams, procurement, and compliance stakeholders to prioritize initiatives
- Oversee disaster recovery, backup, business continuity, and operational resilience programs
- Manage infrastructure budgets, capital planning, operating expenses, asset lifecycle decisions, and vendor contracts
- Lead and develop infrastructure leaders, engineers, administrators, and service providers
- Drive modernization through automation, standardization, monitoring, and process improvement
- Monitor service levels, operational metrics, and infrastructure health, and provide executive reporting
- Evaluate emerging technologies and recommend solutions for business enablement, resilience, governance, and cost optimization
- Ensure infrastructure practices comply with internal controls, audit expectations, data protection requirements, and applicable regulatory standards
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related field
- 10+ years of progressive experience in infrastructure, enterprise systems, network operations, cloud operations, or related IT functions
- Substantial leadership experience
- Proven experience leading infrastructure operations in a mid-size or large corporate environment
- Strong knowledge of enterprise networking, compute, storage, cloud and hybrid platforms, identity and access management, endpoint infrastructure, and infrastructure security controls
- Experience developing governance models, service standards, operational procedures, and performance metrics for enterprise IT environments
- Demonstrated success managing budgets, vendors, managed service providers, and cross-functional initiatives
- Strong communication, stakeholder management, decision-making, and people leadership skills
- Preferred: Master’s degree in a related field or MBA
- Preferred: Relevant certifications such as ITIL, PMP, CISSP, CCNP, AWS, Azure, or comparable credentials
- Preferred: Experience supporting mergers, acquisitions, office expansions, infrastructure consolidations, or enterprise transformation initiatives
- Preferred: Experience in publicly traded, multi-site, or highly regulated corporate environments
- Preferred: Familiarity with IT service management, audit readiness, risk management, and corporate compliance frameworks
Benefits:
- Equal-opportunity employment
- Accommodations provided upon request during the hiring process
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