Director of IT
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Job Description
Director of IT leading a team responsible for IT Infrastructure of a rapidly scaling software company. Driving future IT strategy and ensuring reliable cloud services for major clients.
Responsibilities:
- Lead and continuously improve IT service delivery across a 200+ person distributed remote workforce, ensuring consistent SLAs, first-call resolution rates, and end-user satisfaction
- Own the health, performance, and lifecycle of GreenSlate's endpoint fleet, including patch management, imaging, remote remediation, and hardware provisioning
- Oversee automated onboarding, offboarding, and device lifecycle management
- Partner with business stakeholders on internal systems architecture, access management, and IT-adjacent cloud services (e.g., AWS, Google Workspace, Azure, M365)
- Apply an automation-first lens to every IT workflow: onboarding sequences, ticket triage, patch deployment, reporting, and SaaS provisioning should be automated by default
- Evaluate and recommend emerging AI and automation tools that can accelerate IT operations or deliver measurable business value
- Serve as a key operational partner to the CISO on security initiatives, translating security policy into operational IT controls, configurations, and staff behaviors
- Own vulnerability response workflows for IT-managed infrastructure, coordinating with the Information Security team on CVE triage, remediation timelines, and change management
- Support SOC audit readiness by maintaining accurate asset inventories, access records, and change logs within Jira and Rippling
- Ensure security tooling is deployed on endpoints and servers, and integrated with Jira-based incident workflows
- Directly manage and develop a team of helpdesk administrators and sysadmins, fostering a culture of ownership, continuous improvement, and measurable outcomes
- Conduct regular 1:1s, performance reviews, and career development conversations; actively mentor team members toward growth opportunities
- Partner with department heads to understand evolving technology needs and deliver solutions that scale with the business
- Define, track, and report to senior leadership on IT KPIs, including ticket SLAs, First Call Resolution rate, fleet compliance, patch coverage, and automation ROI, on a recurring basis
- Oversee the IT and SaaS portfolio budget, identifying cost reduction and consolidation opportunities without compromising capability or security
Requirements:
- 7+ years in IT infrastructure, systems administration, or IT operations roles, with at least 4 years in a management capacity
- Demonstrated experience leading IT in a remote-first or distributed environment; experience with a multi-country workforce is a strong plus
- Deep working knowledge of Kaseya VSA or equivalent RMM platforms for fleet management, scripting, and patch automation
- Hands-on experience with Google Workspace administration at the enterprise level (OU structure, MDM, Vault, shared drives, admin console)
- Experience with ITSM platforms (Jira Service Management strongly preferred), including ticket workflows, SLA configuration, and reporting
- Familiarity with internal IT use cases: IAM, SSO, EC2, S3, and VPN/network connectivity
- Working knowledge of EDR platforms and broader endpoint security posture management
- Experience implementing or managing device lifecycle programs, procurement, provisioning, asset tracking, and EOL, at 200+ device scale
- Strong project management skills: capable of running concurrent initiatives across teams with clear milestones, owners, and accountability
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience considered
- AI tools daily; capable of articulating use cases for project acceleration or problem-solving
- Direct experience with enterprise AI platforms (Claude, Copilot, or equivalent)
- Hands-on experience with no-code/low-code automation platforms (n8n, Zapier, Make, or equivalent)
- Ability to write or review automation scripts (PowerShell, Bash, Python) for IT operations workflows
- Comfort evaluating AI/automation ROI
Benefits:
- Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service, and Collaboration drive everything we do backed by access to leading AI tools so you can work smarter, not harder
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