Director, Partner Success
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Job Description
Director leading partner success for Imagine Pediatrics, a virtual-first and in-home pediatric medical group. Managing health plan relationships, retention, expansion, and regional growth.
Responsibilities:
- Drive client engagement and growth within the Partner Success Department
- Manage the growth, health, and success of client partnerships in a dedicated geographic region
- Lead cross-company Strategic Account Plans outlining objectives, actions, and expected results
- Build and maintain partner relationships as the ongoing client point of contact
- Track contractual requirements and ensure timely, accurate deliverables and reporting
- Collaborate with market teams to lead Joint Operating Committee meetings
- Identify new growth opportunities with Business Development
- Partner with the VP of Partner Success to build an oversight model for managing multiple plans at scale
- Develop and deliver tools and processes for scalable ongoing client delivery
- Supervise manager- and associate-level team members as the team grows
- Drive resolution of client escalations and coordinate internal resources
- Champion client needs and represent client interests in critical issue resolution
- Collaborate across the organization to meet deliverables and milestones
- Communicate strategic initiative progress internally and externally
- Provide customer insight to product and solution development as the “voice of the customer”
Requirements:
- Passionate and committed to reimagining pediatric health care and creating care and support for children with complex medical conditions
- Strong relationship-building skills
- Experience with client-facing teams and responsibility for driving business results
- Commercial mindset
- Ability and flexibility to work cross-functionally in a fast-growing company
- Strong critical thinking and problem-solving skills
- Track record of leading and scaling teams and supporting team growth
- Ability to make clear, strategic decisions quickly while managing multiple priorities
- Understanding of the healthcare ecosystem, especially value-based care and Medicaid health plans
- 5+ years of experience in a client-facing/client success role, preferably with health plan clients
- Willingness to travel 20–30%
Benefits:
- Annual bonus incentive
- Competitive company benefits package
- Employee equity purchase program eligibility
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO
- 10 Company Holidays
- 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
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