Director, Quality Control – BSA/AML & Sanctions Operations
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Job Description
Director leading Pathward’s independent BSA/AML and sanctions quality-control function. Designing sampling, governance, error taxonomy, and team operations for a financial empowerment company.
Responsibilities:
- Own Pathward’s first independent Quality Control function across BSA/AML and Sanctions Operations
- Set the QC strategy, framework, standards, operating model, budget, and resource plan
- Design and govern risk-based, stratified sampling methodology and approve recalibration of sample plans
- Define and maintain the error taxonomy with escalation, root-cause, and re-work rules
- Lead and develop the QC team, including a Manager/Lead and QC Analysts
- Run monthly calibration between QC, Leads, and Managers and close disputed dispositions
- Report QC results and thematic trends to BSA/AML governance and risk committees
- Track remediation to completion and provide effective-challenge follow-up
- Operate the Financial Crimes Compliance Independent Testing and Quality Assurance Program Document and maintain QC documentation in Doc Control
- Coordinate read-only system access for Actimize, FCRM, and Bridger and maintain the QC results repository
- Interface with Independent Testing/QA, Second Line, and Internal Audit
- Support regulatory examinations and audits with QC artifacts and findings
- Plan QC staffing, tooling, technology, and automation business cases
- Preserve QC independence and ensure the function holds no production disposition rights
Requirements:
- Bachelor’s degree required; advanced degree preferred
- CAMS required; CFE, CFCS, or CRCM strongly preferred
- 10+ years of BSA/AML experience, including quality assurance/quality control or independent testing
- 5+ years of people leadership, including leading leaders and building or scaling a function
- Experience designing sampling methodologies and error taxonomies in a regulated environment
- Depth across alert, case, complex-investigation, and sanctions-screening workflows, including SAR quality and the five-element documentation baseline
- Experience presenting results and effective challenge to senior governance forums, and supporting regulatory examinations and audits
- Strategic QC/QA design discipline, including statistically valid sampling, calibration, and root-cause analysis
- Independence and objectivity; ability to challenge the production line constructively and defend methodology to examiners
- Deep knowledge of the five-element documentation baseline and examiner expectations
- Executive-level reporting of findings and thematic trends to governance forums
- People leadership: talent development, performance management, and building an independent, high-integrity culture
- Collaborative with second and third lines while preserving first-line QC scope
- Working knowledge of Pathward’s product suite, including Card Issuing/Prepaid, Acquiring, Tax Products, Digital Payments/Faster Payments, Sanctions, and the Bank-vs-Program-Manager framework
Benefits:
- Annual performance-based incentive opportunity
- Health insurance
- 401(k) retirement benefits
- Life insurance
- Disability benefits
- Paid time off
- Comprehensive benefits package for eligible employees
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