Dispatcher – Scheduling Coordinator
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Job Description
Dispatcher coordinating non-emergency medical transportation trips and driver schedules across the DC Metropolitan area. Managing broker portals, real-time changes, rider calls, and driver operations remotely.
Responsibilities:
- Build daily, weekly and monthly driver schedules ahead of time using scheduling tools
- Claim and manage trips on broker portals including MTM and Verida
- Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change
- Coordinate with drivers throughout the day and ensure compliance with company policy
- Handle rider, facility and broker calls with good customer service
- Fix problems first and escalate to the owner only when needed
- Keep accurate trip records and documentation
- Work directly with the owner, take direction and carry it out with drivers
Requirements:
- Several years of NEMT experience; dispatch or scheduling preferred
- Hands-on experience with broker portals such as MTM and Verida
- Comfortable learning new apps and custom tools; experience with Bambi, Deputy and more
- Customer service experience
- Organized and calm under pressure, with good judgment about what to handle and what to escalate
- Clear communication with drivers, riders and management
- Reliable home workspace with a computer and internet
Benefits:
- Fully remote position
- Text updates about application
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