Documentation Engineer
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Job Description
Documentation Engineer creating clear, accurate, and intuitive documentation for the AI observability platform. Ensuring customers succeed independently with minimal support while using the product.
Responsibilities:
- Ship high-quality documentation at speed.
- Translate ambiguous goals into structured documentation plans. Proactively unblock yourself through hands-on product testing, sharp questions, and cross-functional collaboration.
- Produce clear, correct, and complete docs that allow customers to onboard and use Braintrust with minimal support.
- Improve information architecture, clarity, and user flows.
- Use Braintrust hands-on while writing and build fluency in core workflows over time. Anticipate where users may struggle and surface UX or DX issues early.
- Engage early and often with partners. Communicate progress, risks, and insights proactively, and provide thoughtful feedback that improves both the product and how it’s documented.
- Follow existing conventions while helping improve templates, content patterns, and workflows to increase clarity, consistency, and team velocity.
Requirements:
- Proven experience writing high-quality technical or product documentation.
- Strong ability to operate independently in fast-moving, ambiguous environments.
- A hands-on, product-first mindset - you learn by using the product, not just reading specs.
- Excellent written communication and attention to detail.
- Comfort collaborating cross-functionally and giving constructive product feedback.
- Bias toward action, iteration, and continuous improvement.
Benefits:
- Medical, dental, and vision insurance
- Daily lunch, snacks, and beverages
- Flexible time off
- Competitive salary and equity
- AI Stipend
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