EDI Support Specialist
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Job Description
EDI Support Specialist responsible for software implementation in healthcare at Brown & Brown. Managing EDI files, auditing data, and building customer relationships to enhance service.
Responsibilities:
- Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers
- Create, configure, monitor, and manage new and existing EDI files for moderately (or greater) complex customer websites using third-party software
- Primarily responsible for final testing, auditing, and troubleshooting of own work and that of Analysts and Senior Analysts, including reviewing and resolving internal EDI questions and discrepancies to ensure proper functionality
- Demonstrates a strong ability to interpret and follow SOPs; assists in the development of SOPs and provides process improvement recommendations for the primary platform
- Build courteous and successful relationships with customers, vendors, and carriers to improve customer retention
- Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed
- Maintain a working knowledge of health and benefits products, services, and tools to appropriately configure, test, and renew EDI software tools
- Promote teamwork, support, knowledge sharing, and a positive attitude within the department and office
- Promote a commitment to achieving or exceeding internal and external performance standards both individually and through teammates
- Accountable for individual quality assurance on low to moderate complexity EDI builds, including renewal activity and discrepancy resolution
- Anticipate and respond to customer and internal support questions related to EDI, working directly with customers, carriers, and internal teams as assigned
- Demonstrate proficiency in root cause analysis and serve as a subject matter resource in customer and internal meetings as needed
- Follow department guidelines, policies, and procedures, including professional development and continuing education required for valid licensing
- Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology
- Pursue continuous personal and professional development
- Perform all other duties as assigned.
Requirements:
- Associate’s, or Bachelor’s degree, or equivalent work experience
- 2-5 years of applicable software implementation experience
- Ability to readily learn and apply new information/concepts
- Proficient with MS Office Suite
- Experience working with personal computer database applications
- Exceptional telephone demeanor, professional approach to problem-solving
- Ability to maintain a high level of confidentiality
- 1-2 years Industry Experience
- Experience in Employee Navigator is a plus
- 2-4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors (preferred)
- 1-2 years of experience with employee data file manipulation and EDI file development (preferred)
Benefits:
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
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