eHealth Exchange Onboarding Program Manager
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Job Description
Remote Program Manager onboarding health organizations to The Sequoia Project’s eHealth Exchange health IT network. Managing testing, technical validation, contracts, and customer implementations.
Responsibilities:
- Interact directly and independently with customers throughout each phase of the eHealth Exchange onboarding process, from initial inquiry and application through testing and activation
- Prepare implementation status reports, resolve gaps and issues, and keep implementations on track
- Educate potential applicants about joining eHealth Exchange, testing requirements, and applicable use cases
- Encourage current customers to adopt new eHealth Exchange services and use cases
- Facilitate calls with federal agencies to coordinate outreach and onboarding activities
- Guide applicants and participants on technical standards, directory entry files, specifications, testing resources, and policy inquiries
- Develop, maintain, and manage technical onboarding plans covering prerequisites, testing, technical validation, and production activation
- Maintain customer records, including contacts and deployed services
- Create annual contracts and provide Accounting with information needed to generate invoices
- Update contracts with invoicing and payment details from Accounting
- Process legal agreements and facilitate requested changes to legal documents
- Collaborate with cross-functional internal teams and maintain relationships across business groups
- Produce requirements documents communicating workflow and data, functional, and operational needs to business stakeholders and technical staff
- Anticipate customer needs and operational issues, coordinating solutions to exceed expectations
- Provide enhancements and continuous process improvements
- Host the Monthly All Participant Call and ensure a meaningful agenda with qualified presenters
- Respond to Administrator@ehealthexchange emails, coordinate introductory calls, triage issues, and answer questions within required timeframes
- Ensure coverage when out of office
- Conduct applicant testing and submit messages in validation and production environments
- Coordinate with the certificate sponsor
- Assist with other projects as assigned
Requirements:
- Bachelor’s degree or equivalent experience
- 5+ years of work experience in a client-focused role with increasing responsibility
- Minimum 3+ years of solid experience in program/project management, preferably in health IT or HIE
- Operational knowledge of health IT interoperability transactions highly preferred
- Demonstrated technical capability and ability to communicate technical detail to non-technical individuals
- Exceptional consulting skills and customer savviness
- Strong project management skills
- Ability to multitask in a rapidly evolving environment and meet deadlines
- Strong problem-solving and critical-thinking skills
- Ability to work with senior-level management, typically Director/CIO
- Exceptional interpersonal, influencing, negotiation, and leadership skills
- Proficiency in Microsoft Office Suite
- Excellent attention to detail and communication skills
- Business Associate Agreement contracting experience preferred
- Experience with InterSystems HealthShare and IRIS for Health preferred
- Ability to work on a computer for extended periods
- Ability to stand or sit for extended periods
- Occasional lifting of 15 to 20 lbs.
- Must be currently authorized to work in the United States on a full-time basis
- Must have valid work authorization that does not require employer sponsorship now or in the future
Benefits:
- Limited overnight travel, typically no more than 5 trips annually
- Remote work arrangement
- Full-time employment
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