Strategic Program Manager
Posted 2hrs ago
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Job Description
Strategic Program Manager guiding engineering and manufacturing programs for MISUMI Americas. Driving customer launches, risk management, quality, and operational improvements.
Responsibilities:
- Act as the primary customer advocate and build relationships that drive long-term loyalty
- Collaborate with pre- and post-sale teams to ensure on-time delivery and proactively manage risks and changes
- Use engineering and manufacturing expertise to identify risks, develop mitigation plans, and manage changes
- Serve as the program Subject Matter Expert for internal teams and customers
- Monitor and report program milestones and adjust timelines and deliverables
- Identify process improvements to enhance operational efficiency and customer satisfaction
- Facilitate status meetings with customers and internal teams, communicating requirements, timelines, and quality standards
- Maintain and contribute to the Quality Management System (QMS)
Requirements:
- Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering
- 5+ years of experience managing projects/programs in fast-paced engineering or manufacturing environments
- Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities
- Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly
- Customer-facing experience leading complex, consultative technical sales engagements
- Strong program management, risk management, and time management skills
- Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams
- Strong business acumen and a customer-first mindset
- Focus on process optimization, service enhancement, and driving customer success
- Outstanding verbal and written communication skills with experience working across multicultural, cross-functional teams
Benefits:
- Competitive medical, dental, and vision insurance
- 401K plan
- Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
- Parental leave programs
- Paid volunteer days
- Onboarding setup, including standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need















