Employee Benefits Consultant
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Job Description
Employee Benefits Consultant supporting administration and improvement of employee benefit programs for national accounts. Collaborating with clients and vendors to enhance employee experience.
Responsibilities:
- Support a dedicated large national account client by partnering with the client’s benefits team, vendor partners, and the Strategic Non-Medical Solutions team.
- Assist with the administration, analysis, communication, and continuous improvement of employee benefit programs.
- Contribute to day-to-day program management, client service, compliance support, vendor coordination, reporting, and employee experience initiatives.
- Build and maintain effective working relationships with client stakeholders, vendor partners, and internal team members.
- Support day-to-day benefit program operations, including issue resolution, vendor follow-up, employee inquiries, reporting, and coordination of assigned deliverables.
- Contribute to project management activities for assigned benefits programs, including tracking timelines, documenting action items, and helping ensure deliverables are completed timely and effectively.
- Partner with senior consultants, client contacts, and vendor teams to support employee education and benefit program communications.
- Review benefit program data, reports, eligibility files, enrollment information, claims information, or other program outputs to identify discrepancies and support remediation.
- Participate in compliance-related activities by supporting documentation, audits, reporting requirements, and plan administration reviews.
- Monitor vendor management activities by helping monitor service delivery, performance guarantees, customer service measures, and alignment with client expectations.
- Contribute to process improvement efforts by identifying operational gaps and recommending practical solutions.
Requirements:
- Bachelor’s degree in business, human resources, finance, or related field, or equivalent work experience required.
- Minimum 3-5 years of experience in employee benefits, benefits administration, client service, project coordination, program management, HR operations, or a related role.
- Working knowledge of group benefit plans, voluntary benefits, employee benefit administration, vendor coordination, or related HR/benefits processes.
- Strong verbal and written communication skills, including the ability to interact professionally with client contacts, vendor partners, and internal team members.
- Strong attention to detail and ability to review data, reports, and documentation for accuracy.
- Demonstrated ability to manage multiple priorities, meet deadlines, and work both independently and collaboratively in a client-focused environment.
- Demonstrated ability to maintain confidentiality and handle sensitive benefit-related information appropriately.
- Proficiency in Microsoft applications required, including Word, PowerPoint and Excel.
Benefits:
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
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