Engineer II, AI – Copilot Agent
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Job Description
Healthcare RCM AI specialist building Microsoft Copilot agents and Power Automate workflows for Ensemble Health Partners. Improving revenue cycle operations through governed AI automation, knowledge management, and executive reporting.
Responsibilities:
- Design, build, and deploy Microsoft Copilot Studio agents for healthcare RCM and executive productivity use cases
- Develop advanced Power Automate workflows for approvals, routing, escalations, reminders, and business process orchestration
- Configure AI-assisted workflows using Microsoft Copilot, ChatGPT, and Claude within approved governance standards
- Establish prompting standards, validation controls, and quality review processes for AI-generated outputs
- Support and optimize revenue cycle processes including Patient Access, Eligibility Verification, Claims Management, Denial Management, Appeals, Collections, Accounts Receivable Follow-up, and Payment Posting
- Identify automation opportunities that reduce manual effort and improve operational performance
- Own SharePoint knowledge architecture used by Copilot agents
- Maintain SOPs, payer policies, process documentation, and reference libraries
- Create executive-ready reporting and summaries using Excel, Word, PowerPoint, Outlook, and Teams
- Train and mentor business users on AI adoption and productivity solutions
- Monitor solution effectiveness and recommend enhancements
- Ensure compliance with privacy, security, and organizational governance standards
- Partner with operational leaders to prioritize high-value automation initiatives
Requirements:
- Bachelor's degree in Healthcare Administration, Health Information Management, Business Administration, Commerce, Accounting & Finance, or related discipline
- 3-6 years of Healthcare Revenue Cycle Management experience
- Active CRCR Certification at the time of application
- Hands-on experience building and deploying Microsoft Copilot Studio Agents
- Advanced proficiency in Power Automate
- Strong experience using Microsoft Copilot, ChatGPT, and Claude for business productivity use cases
- Expert-level proficiency in Microsoft Excel, Word, PowerPoint, Outlook, Teams, and SharePoint
- Strong stakeholder management, communication, documentation, and training skills
- Ability to translate business requirements into scalable AI-enabled solutions
- Preferred: MBA, M.Com, or postgraduate qualification in Healthcare Management, Finance, Operations, or related discipline
- Preferred: CPC, RHIA, or CHFP certification
- Experience leading AI adoption or automation initiatives
- Strong exposure to business analytics, KPI reporting, governance, and process improvement
- Experience mentoring analysts or associates
- Knowledge of SharePoint information architecture and knowledge management practices
- Preferred Microsoft certifications: PL-200, PL-400, MS-600, MS-721, AI-102, SC-900
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