Enterprise Customer Success Engineer – Portuguese or Spanish Speaker
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Job Description
Customer Success Engineer helping JetBrains enterprise customers adopt developer tools and achieve business outcomes. Managing technical accounts, advising customers, and partnering with Sales and Product Engineering to expand relationships.
Responsibilities:
- Work closely with JetBrains Account Executives
- Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding, architecture assistance, and overcoming technical and cultural adoption barriers
- Manage technical relationships for a portfolio of accounts and partner with account teams on account strategies
- Advocate for customers within JetBrains with Support, Product Engineering, and other groups
- Recommend product enhancements based on customer experience and feedback
- Help product teams present and evaluate new product ideas with customers
- Act as a trusted technical advisor, staying current on JetBrains and broader technology developments
- Work with Sales to facilitate account expansions through short-term and long-term account plans
Requirements:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles
- Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field
- Hands-on knowledge of AI/LLMs in software development
- Strong verbal and written communication skills in English and the local office language
- Exceptional presentation skills for demonstrating JetBrains products
- Ability to identify and address technical and business challenges related to software development tooling
- Ability to convey technical concepts to customers of all technical backgrounds
- Comfort in a fast-paced and dynamic working environment
- Experience working in or with large software development teams
- Collaborative, team-focused mentality and willingness to take initiative
- Self-direction and resourcefulness
- Ability to travel approximately 25% of the time
- Fluency in English coupled with Portuguese and/or Spanish
Benefits:
- Base salary of $120,000–$180,000 USD per year
- May be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation
- Open and inclusive workplace
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