Enterprise Customer Success Engineer – Post-Sales
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Job Description
Customer Success Engineer helping U.S. enterprises adopt JetBrains developer tools. Advising customers technically, overcoming adoption barriers, and supporting account expansion.
Responsibilities:
- Work closely with JetBrains Account Executives
- Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding, assisting with architecture development, and overcoming technical and cultural adoption barriers
- Manage technical relationships for a portfolio of accounts and partner with account-team members on account strategies
- Advocate for customers within JetBrains with Support, Product Engineering, and other groups
- Recommend product enhancements based on customer experiences and feedback
- Help product teams present and evaluate new product ideas with customers
- Act as a trusted technical advisor, staying current with technology inside JetBrains and across the field
- Work with Sales to facilitate account expansions through short-term and long-term account plans
Requirements:
- Proven experience in technical consulting, technical customer success, or other customer-facing technical roles
- Extensive experience in software development, QA, IT, DevOps, ML, or a related IT field
- Hands-on knowledge of AI/LLMs in software development
- Strong verbal and written communication skills in English and the local language of the office
- Exceptional presentation skills for demonstrating JetBrains products
- Ability to identify and address technical and business challenges related to software development tooling
- Ability to convey technical concepts to customers of all technical backgrounds
- Comfort in a fast-paced and dynamic working environment
- Experience working in or with large software development teams
- Collaborative, team-focused mentality and willingness to take initiative
- Self-direction and resourcefulness
- Ability to travel approximately 25% of the time
Benefits:
- Base salary of $120,000–$180,000 USD per year
- May be eligible for additional compensation, such as an annual bonus, commission, or other incentive compensation
- Open and inclusive workplace
- Equal opportunity employer
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