Enterprise Customer Success Manager
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Job Description
Enterprise Customer Success Manager at Waitwhile managing client relationships in North America. Driving product adoption and collaborations with cross-functional teams.
Responsibilities:
- Manage your book of accounts
- Build strategic relationships with customers
- Provide best-practice guidance and insights on the product
- Collaborate with Sales and Customer Success teams
- Drive technical success with product implementations
- Act as the voice of the customers
Requirements:
- 4+ years in a Customer Success role
- Proven ability to drive successful product implementations
- Strong communication skills
- Proactive and results-oriented
- Experience building relationships with customers
- Familiarity with APIs
- Proficiency in support platforms like Intercom or Zendesk
- Basic coding skills in HTML and CSS
Benefits:
- Health, dental and vision insurance coverage
- Unlimited Paid Time Off
- 401K plan with 6% company match
- Health Savings Accounts
- Flexible Spending Accounts
- Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Voluntary Wellness Program
- Employee Discounts
- Community involvement opportunities
- CliftonStrengths assessment & coaching
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