Enterprise Customer Success Manager – US & Canada
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Job Description
Enterprise Customer Success Manager at Creatio, driving outcomes for global enterprise clients. Building strategic relationships and ensuring successful delivery of corporate solutions.
Responsibilities:
- Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
- Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
- Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
- Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
- Grow customer's portfolio through zero churn and active cross and up-sales.
Requirements:
- 5+ years of experience working with global Enterprise or Corporate segment customers;
- Fluent in English — both verbal and written with executive-level communication.
- Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
- Experience of managing or overseeing software implementation projects, or customization of corporate software;
- Strong Customer-Centric Communication and Presentations Skills
- Commercial acumen, including negotiation and renewal management
- Excellent time management and efficiency skills
Benefits:
- Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
- Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
- Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
- Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
- Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment.
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