Enterprise Onboarding Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Enterprise Onboarding Manager handling complex customer onboarding for Comply, a compliance SaaS provider. Leading high-impact implementations and shaping onboarding practices.
Responsibilities:
- Own and lead end-to-end onboarding for high-value, complex, or strategic accounts, managing multiple concurrent implementations with minimal oversight.
- Serve as a strategic partner and trusted advisor to senior client stakeholders, aligning onboarding outcomes to customer business goals and long-term success.
- Define project scope, timelines, and success criteria; proactively collaborate with Sales, Customer Success, and other internal teams prior to kick-off to ensure seamless handoffs and clear expectations.
- Identify risks early, lead escalations, and drive resolution of onboarding challenges, coordinating across internal teams as needed.
- Act as a Comply product and onboarding subject-matter expert, advising both customers and internal teams on best practices and platform capabilities.
- Monitor, analyze, and report on onboarding progress, trends, and outcomes; provide insights and recommendations to leadership and cross-functional partners.
- Deliver tailored onboarding and advanced platform training for customers based on their specific workflows and maturity.
- Ensure a smooth, high-quality transition of customers to the Customer Success team, including documentation, handoff meetings, and success planning.
- Mentor and support Onboarding Managers by sharing best practices, providing guidance on complex accounts, and contributing to team enablement.
- Drive continuous improvement initiatives, including onboarding processes, tools, templates, and customer experience enhancements.
- Use GuideCX to manage onboarding workflows, while helping refine how the team leverages onboarding technology at scale.
- Partner on special projects and cross-functional initiatives that improve onboarding efficiency, scalability, and customer satisfaction.
Requirements:
- 5+ years of Customer Onboarding or Implementation experience in a B2B SaaS environment.
- Proven ability to manage complex implementations and influence outcomes without direct authority.
- Strong track record of acting as a trusted advisor to customers, including senior-level stakeholders.
- Excellent communication and presentation skills across video, phone, and written channels.
- Demonstrated ability to coach, mentor, or informally lead peers.
- Solid understanding of data configuration, templates, and upload specifications.
- Experience with Salesforce, GuideCX, JIRA, or similar tools strongly preferred.
- Exceptional organizational, prioritization, and time-management skills.
- Comfortable operating in a fast-paced, evolving environment and driving change.
Similar Jobs
Onboarding Specialist
Onboarding Specialist guiding new customers through the enrollment and launch processes for CallRevu. Collaborating with sales and success teams to ensure a smooth onboarding experience.
Client Onboarding Leader
Onboarding Leader guiding clients through the implementation of Humand's platform. Ensuring successful usage and optimizing the client experience from the start.
Merchant & Payments Onboarding Manager
Merchant & Payments Onboarding Manager at Qu managing end-to-end onboarding for mid-market and enterprise restaurant brands. Collaborating with internal teams to streamline onboarding processes and improve customer success.
Client Onboarding Manager
Client Onboarding Manager at maxRTE facilitating onboarding processes for healthcare organizations. Managing implementations to ensure access to necessary care for patients and revenue recovery for providers.
Implementation Analyst – Client Onboarding
Onboarding Analyst responsible for onboarding clients at VExpenses, providing training and managing implementations. Focusing on enhancing client experiences and ensuring successful platform adoption.
Onboarding Specialist
Onboarding Specialist leading training for new clients on a B2B SaaS platform. Designing programs and ensuring client engagement through effective training sessions.
Onboarding Specialist
Onboarding Specialist responsible for creating corporate accounts and conducting onboarding sessions. Ensuring smooth adaptation of new hires into the company culture and workflows.
Global Sales Onboarding Specialist
Global Sales Onboarding Specialist designing and delivering onboarding programs for sales teams. Focused on creating a productive learner experience for new hires in the organization.
HR Onboarding Specialist
HR Onboarding Specialist managing onboarding for new hires at Doneverse. Focused on creating a smooth transition from candidate to team member.
Onboarding Specialist
Onboarding Specialist guiding new clients through a smooth onboarding process for a tech company. Leading virtual sessions and assisting with new software implementation.
Data Onboarding Specialist – Entry Level
Data Onboarding Specialist at SIL International executing data onboarding and communication tasks. Collaborating with stakeholders and managing data architecture, engineering, and analysis roles.
Customer Onboarding Manager
Customer Onboarding Manager at Practice Better focused on 1:1 onboarding for new customers. Guiding through setup, workflows, and best practices while ensuring success from day one.
Provider Onboarding Specialist
Provider Onboarding Specialist at BetterHelp supporting therapist onboarding and ensuring efficient processes. Collaborating across teams to enhance provider activation and growth while maintaining quality standards.
Seller Onboarding Specialist
Seller Onboarding Specialist managing seller onboarding processes for global enterprise marketplace customers. Guiding sellers through setup and configuration to ensure marketplace compliance and accuracy.
Customer Onboarding Manager
Customer Onboarding Manager at Deel providing onboarding support for global clients. Leading onboarding processes and collaborating with internal teams to enhance customer experience.
Customer Onboarding Specialist
Independent contractor providing customer onboarding and implementation services for Brightwheel’s childcare platform. Engaging with customers and managing a portfolio of accounts remotely from Honduras.
Senior Customer Onboarding Manager
Customer Onboarding Manager facilitating onboarding processes for Deel's SaaS platform. Collaborating with global teams to enhance customer success strategies across diverse markets.
Manager, Customer Onboarding
Manager, Customer Onboarding at Deel overseeing teams and initiatives to streamline customer onboarding experience.
Customer Onboarding Manager
Customer Onboarding Manager ensuring seamless onboarding and configuration for clients of AxisCare's platform. Collaborating with new clients to meet their specific onboarding needs and industry requirements.
Customer Onboarding, Account Management
Customer Success Specialist supporting onboarding and account management for event venues remotely. Ensuring exceptional customer experience and maximizing platform value.