Senior Customer Onboarding Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Customer Onboarding Specialist at HubSpot ensuring successful onboarding for APAC customers. Responsible for guiding customers through software setup, tool training, and campaign planning.
Responsibilities:
- Serve as the main point of contact for approximately 30 customers to ensure a successful 1st year on the HubSpot platform.
- Define customer success, articulate value, lead Executive Business Reviews (EBRs), and provide consultative guidance that helps customers achieve their goals.
- Conduct regular strategic calls to drive product adoption and customer engagement.
- Ensure customers complete all required technical setups efficiently and on schedule.
- Train and educate customers on how to effectively utilise HubSpot’s tools.
- Begin strategising and launching growth-oriented campaigns with customers.
- Collaborate internally with Sales, Contract Management and Customer Success Managers to deliver a frictionless customer experience.
- Improve and scale the HubSpot software setup process.
Requirements:
- Experience in one or more of the following:
- Supporting software implementation projects
- Leading in-house software adoption initiatives
- Working in marketing, sales, customer success, or customer service roles
- Ability to manage simultaneous software implementations for multiple clients.
- Capable of delivering engaging product training sessions via phone and web conferencing.
- Experience with building marketing campaigns, establishing customer feedback loops, setting up CRMs, and/or organising sales processes.
- You are a consultative, customer-focused professional with strong skills in articulating value, running EBRs, and defining success plans that drive customer outcomes.
- Proficient in researching, troubleshooting, and solving complex software issues.
- Able to effectively project manage and create structured plans that ensure customer success post-onboarding.
- Adaptable to a fast-paced and evolving environment and comfortable working in a multicultural environment across APAC.
- Displays a strong growth mindset with a dedication to continuous learning and personal growth.
- An understanding of API concepts and system integration mechanisms preferred.
Benefits:
- Hybrid work environment - You can choose to work from Home, Office or Flex!
- Exceptional new hire training and onboarding
- An education allowance up to USD$5,000 per annum
- Flexible Time Off Policy
- Private health insurance allowance & annual fitness reimbursement
- Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
Similar Jobs
Area Sales Manager, Business Development B2B & AD/AS
Area Sales Manager onboarding new B2B sales talent at Staples. Coaching and supporting sellers to build confidence and capability in early sales roles.
Senior Customer Success Analyst – Enterprise Onboarding
Onboarding specialist managing complex Enterprise account implementations for HRTech startup. Focused on stakeholder engagement and proactive risk management to ensure project success.
Targeted Recruiting & Onboarding Specialist – Contractor
Targeted Recruiting & Onboarding Specialist managing contributor acquisition funnel for AI development at Labelbox. Responsible for sourcing technical profiles and streamlining onboarding processes.
Onboarding Account Manager
Onboarding Account Manager at ClinicMind managing healthcare practice onboarding processes. Overseeing client communication and training for software adoption in healthcare.
Onboarding Specialist
Onboarding Specialist for Ottimate's AI-powered AP automation platform. Ensuring clients effectively use the software to transform financial workflows.
Onboarding Specialist – Environmental Solutions
Onboarding Specialist managing customer relationships and supporting onboarding processes for environmental solutions. Collaborating with internal and external clients to ensure a smooth onboarding experience and customer satisfaction.
Operations/Client Onboarding Coordinator, Inglés C1
Operations/Client Onboarding Coordinator managing CRM and internal processes for efficient client onboarding. Essential for supporting team growth and collaborations in a fast-paced environment.
Onboarding Specialist
Onboarding Specialist managing customer onboarding processes for a fintech startup Every. Serving as primary contact and coordinating across multiple teams to ensure customer success.
Virtual Sales, Client Onboarding Representative
Virtual Sales & Client Onboarding Representative at Nuvant Consulting Group assisting clients with financial solutions. Key point of contact for onboarding, scheduling follow-ups, and maintaining client records.
Onboarding Coordinator
Staffing Coordinator at Abound Health managing onboarding processes for new hires in the clinical department. Supporting integration of team members serving the developmentally disabled community.
Onboarding Specialist
Onboarding Specialist guiding customers through the iwave and engage platforms onboarding process. Ensuring smooth transitions and maximizing user engagement through collaboration with cross-functional teams.
Customer Onboarding Analyst – Mid-level
Manage the onboarding journey of LATAM clients at Neogrid, providing consultative and strategic support. Ensure client engagement and project alignment throughout the implementation process.
Trainer, Interview & Onboarding Specialist
Trainer Interview & Onboarding Specialist at Svetness handling interviews and onboarding for personal trainers. Evaluating applicants and managing onboarding processes for accepted trainers.
Onboarding Coordinator
Onboarding Coordinator providing a professional and welcoming experience for new employees at FoxHire. Managing communication, documentation, and compliance throughout the onboarding process.
Onboarding Specialist – Client Onboarding, Payment Operations
Onboarding Specialist managing high-volume onboarding lifecycle for merchant accounts at Paystone. Focus on documentation accuracy and timely approvals in the payment processing industry.
Analista de Customer Onboarding – Júnior
Customer Onboarding Analyst at Neogrid supporting LATAM clients. Engaging users and facilitating implementation and training for technology solutions in retail.
Onboarding Coordinator
Onboarding Coordinator role at Smart Tech Contracting facilitating new hire onboarding process and ensuring a positive experience. Involves coordination with various teams and maintaining onboarding content.
Onboarding Specialist
Onboarding & Transitions Specialist facilitating advisor transitions to Signal Wealth. Focused on ensuring a seamless onboarding experience for investment advisors on the platform.
Scheduler – Onboarding Coordinator
Scheduler & Onboarding Coordinator for a virtual game-based therapy program for neurodivergent kids. Working remotely to manage onboarding, scheduling, and support for families.
Onboarding Specialist – Client Onboarding, Payment Operations
Onboarding Specialist managing high-volume merchant onboarding at Paystone. Coordinating application processes and ensuring efficiency within the payment operations environment.