Epic Analyst – Ambulatory
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Job Description
Epic Ambulatory Analyst supporting healthcare systems’ patient-access technology. Diagnosing issues, building workflows, and delivering upgrades and optimization projects.
Responsibilities:
- Support the day-to-day health of the EpicCare Ambulatory application for a customer
- Diagnose reported issues by analyzing workflows and data, identifying root causes, and understanding underlying business needs
- Gather and document requirements through stakeholder conversations
- Translate business needs into clear, testable requirements aligned with standards and controls
- Build, test, and validate changes to EpicCare Ambulatory, including orders, SmartTools, rules, and Nova notes
- Execute changes through defined processes while documenting build decisions, test results, and final changes
- Contribute to twice-yearly Epic upgrades, including testing, validation, and go-live coordination
- Take on customer-prioritized optimization and project work
- Partner with customer stakeholders to understand operational context and priorities
- Provide clear, timely updates on progress, risks, and impacts
- Deliver assigned work in line with SLAs, quality standards, and performance expectations
- Support core client delivery activities as needed
- Identify improvements to tools, processes, and documentation
- Contribute to shared team knowledge
Requirements:
- Candidates must be legally authorized to work in the United States without sponsorship
- Must work from a location within the United States with consistent Internet service
- Comfort working Pacific time zone hours is required
- 2+ years of experience delivering scoped analyst work focused on problem solving, requirements gathering, testing, and solution implementation, ideally within Epic
- Active Epic Ambulatory certification required at time of hire
- Well-rounded experience across ambulatory workflows rather than a single specialty
- Strong analytical and problem-solving skills
- Proficiency documenting requirements, test results, and system changes clearly and accurately
- Customer-service mindset and comfort working as a trusted vendor partner
- Demonstrated autonomy, reliability, and initiative
- Ability to work independently while knowing when to seek help
- Able to provide on-call support during scheduled times, if required
- Full attention during scheduled work hours; overlapping work or job stacking is not allowed
- Must be on camera during training and when needed during the workday after training
- Nice to have: experience with orders, third-party integrations, or interfacing ambulatory orders and results
- Nice to have: experience with ambulatory medication workflows
- Nice to have: additional Epic certifications such as Healthy Planet, MyChart, Order Transmittal, or Cadence
- Nice to have: experience on a smaller ambulatory team, distributed or remote team, startup, or fast-paced environment
Benefits:
- Comprehensive medical, dental, and vision coverage
- Paid time off
- 401(k)
- Parental leave
- Career development support
- Structured onboarding, coaching, and feedback
- 2–3 trips per year for client meetings, training or conferences, or internal strategy sessions
- Remote work within the United States
- Camera-ready team and collaborative work environment
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