Epic Analyst – Cadence
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Job Description
Epic Analyst responsible for configuring scheduling tools to enhance patient access at Hummingbird. Collaborating with client teams to ensure efficient care processes and optimize workflows.
Responsibilities:
- Configure, optimize, and own the scheduling tools that keep patients moving through care.
- Work directly with client teams and Epic IT counterparts to manage open tickets, support project work, and translate operational decisions into working Epic build.
- Mix of ticket triage, configuration work, client meetings, and contributing to cross-functional projects such as Fast Pass settings and Epic Scheduling Improvement initiatives.
- Review and work open tickets, coordinating with the client and Epic IT to test and migrate changes to production.
- Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation.
- Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders.
- Maintain referral notifications, appointment request reminders, and communication workflows.
- Create and monitor reports in Epic to support workflow responsibilities.
- Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics.
- Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes.
- Provide technical guidance to schedulers, clinic staff, and contact center teams as needed.
- Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution.
Requirements:
- 2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration.
- Active Epic Cadence certification; this is a firm requirement.
- Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is.
- Ability to translate operational requirements and client decisions into Epic build without step-by-step direction.
- Comfort leading client-facing meetings with operational managers and clinic stakeholders.
- Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests.
- Clear, direct communication style with both technical and non-technical audiences.
- Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements.
- Nice to Have: Epic MyChart certification or equivalent hands-on experience.
Benefits:
- Comprehensive medical, dental, and vision coverage
- Paid time off
- 401(k)
- Parental leave
- Career development support
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