Epic Application Analyst
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Job Description
Epic Application Analyst supporting information technology applications in healthcare. Responsible for planning, optimizing, and maintaining EHR systems at Intermountain Health.
Responsibilities:
- Responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
- Document and recommend workflow changes and technical/functional designs needed to support the business requirements.
- Partner with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
- Solve common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards.
- Serve as PM and complete PM functions for mid-size projects with multiple teams.
- Perform quality review of team build.
- Collaboratively work with peers, internal and external stakeholders, and vendors.
- Follow documentation and change management standards.
- Participate in development of training and knowledge-based materials for use by peers, end-users, and other team members.
- Oversee configuration of electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
- Develop and understand business reporting needs for end users.
- Participate in on-call and command center responsibilities.
- Develop and maintain comprehensive testing plans and scripts to verify system outputs and system integrity.
- Attend and participate in team, project and department meetings to increase awareness and information flow.
- Work with requestor to understand the problem, creating a clear and defined objective for the project and then completes the business case documentation.
Requirements:
- Bachelor's degree is required in information technology, healthcare, business, or related field.
- Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas.
- Must have EpicCare Ambulatory Certification & experience supporting healthcare EHR.
- Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
- Knowledge of system analysis and operating systems.
- Skilled in assessing needs and determining through documentation what the best approach might be.
- Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, correspondence, and process documents.
- Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public.
- Will be required to certify on one or more Epic applications and maintain certification.
Benefits:
- We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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