Executive Travel Advisor
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Job Description
Executive Travel Advisor arranging air, hotel, ground transportation, and executive travel services for CTM’s VIP business travelers. Managing reservations, client needs, vendors, and travel disruptions.
Responsibilities:
- Provide travel services for VIP/Executive business travelers
- Arrange domestic and international air, ground transportation, hotel, rail, car, car service, seat assignments, and other requested accommodations
- Communicate with customers to determine destinations, transportation, dates, financial considerations, accommodations, and services
- Interpret client instructions and assemble accurate travel arrangements
- Understand international travel fares, pricing, resources, and documentation requirements
- Manage upgrades and loyalty programs and follow through on service delivery
- Anticipate client needs and execute accurate travel plans while resolving unexpected obstacles
- Compute travel-service costs using GDS and other booking tools
- Quality-control reservations before queuing for ticketing or quality control
- Resolve customer service issues through leadership or vendor representatives and obtain approval when needed
- Review, prioritize, summarize, and respond to correspondence and materials
- Communicate itineraries, fare rules, confirmation numbers, cancellation policies, upgrades, preferences, industry updates, travel policies, and other required information
- Maintain reservations in a completed state and monitor queues and tasks throughout the workday
- Ensure team tasks are completed or reassigned by end of shift
- Identify process-improvement opportunities with leadership
- Collect customer payments according to client and CTM policies
- Read daily briefings and industry announcements
- Participate in training opportunities
- Maintain working knowledge of GDS and account-specific products including CTM Advisor, Online Booking Tool, iQCX, Finisher, and Banx
- Maintain productivity goals
- Foster strong interdepartmental communication, team spirit, and customer service
- Develop relationships with executive administrators, executive travelers, and vendors
- Work outside regular shift during special events or crises
- Monitor executive travelers' flights using Preview, Flight Stats, or PNR Monitor
- Book personal travel for executives, family members, and travel companions
- Arrange small corporate group travel and secure special group rates
- Conduct initial introductions and interviews for executive traveler profiles and maintain profile updates
- Mentor new or less experienced Travel Consultants
- Maintain regular and reliable attendance and perform other duties as assigned
Requirements:
- High School Diploma or equivalent is required
- Minimum of 2 years travel counselor experience booking corporate/business travel
- Experience with Sabre GDS required
- Proficiency in Microsoft Office Suite
- Ability to do basic math
- Ability to read and interpret information and documents
- Strong interpersonal skills and capability to work effectively with all levels
- Professional written and verbal communication
- Ability to meet deadlines and handle and prioritize simultaneous requests
- Creative and analytical thinking with strong problem-solving and consultative skills
- Calm under pressure; proactive contributor and eager to learn
- Attention to detail
- Strong communication and customer service skills
- Working knowledge of technology and PC literacy
- Proficient on GDS
- Strong ability to prioritize and multi-task
- Geography knowledge
- Ability to keep business information confidential
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with problems involving several concrete variables in standard situations
- Must maintain regular and reliable attendance
Benefits:
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term Disability
- Voluntary Long-Term Disability Insurance
- Robust Wellness Program with incentives available to save money on your medical insurance premiums
- Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
- Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan
- Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan
- Flexible Spending Accounts
- Dependent Care Savings Account
- Dental Insurance Plan
- Vision Insurance Plan
- 9 Company Paid Holidays including the day after Thanksgiving
- Generous paid time off programs for vacation and sick days
- Employee Assistance Plan with access to Talk Space Therapy
- Family Medical Leave
- Paid Parental Leave (4 weeks)
- Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks)
- Bereavement Leave
- 401(k) Retirement Plan with a generous match per pay period
- Student Loan Payment Match
- Flexible work environments, including onsite, hybrid, or fully virtual arrangements depending on role, location, and business needs
- Walking and fitness challenges
- Volunteer experiences
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